Service Representative Customer
Resume:
Bertha Vigil
Colorado Springs, CO
ad4840@r.postjobfree.com
EXPERIENCE
Target, Colorado Springs, CO
Cashier 08/2018-Present
Welcomed customers into the store and helped them locate items
Determined customer needs by asking relevant questions and listening actively to responses
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
Developed positive customer relationships through friendly greetings and excellent service
First Source, Colorado Springs, CO
Customer Service Representative 01/2014-09/2017
Member service representative for Medicare
Payment processing for Health Care Exchange
Accurately and effectively answered policy questions and concerns for members of Kaiser and Medicare
Met or exceeded service and quality standards
Professionally and courteously handled stressful customer situations Leap (Goodwill), Colorado Springs, CO
Leap Clerk 10/2017-5/2018
Effectively managed calls from members to determined eligibility
Addressed and resolved customer complaints empathetically and professionally
Gathered and verified all required customer information for tracking purposes
Managed and organized customers files
Accurately documented, researched and resolved customer servicer issues
Met or exceeded service and quality standards
Care Core National, Colorado Springs, CO
Customer Service Representative 4/2012-5/2014
Effectively managed a high-volume of in and outbound customer calls with up to 99 calls in queue
Addressed and resolved customer product complaints empathetically and professionally
Gathered and verified all required customer information for tracking purposes
Diffused volatile customer situations calmly and courteously
Accurately documented, researched and resolved customer servicer issues
Met or exceeded service and quality standards
Walmart, Colorado Springs, CO
Cashier 2/2012-3/2013
Welcomed customers into the store and helped them locate items
Determined customer needs by asking relevant questions and listening actively to responses
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
Developed positive customer relationships through friendly greetings and excellent service
Checks Unlimited, Colorado Springs, CO
Customer Service Representative 11/1993-2/2010
Answered a consistent flow of customer calls with up to 10 calls in queue per minute
Held a high standard of professionalism and privacy with customers’ sensitive information.
Assisted and established customers in their needs for checks and related products
Managed high call volume with tact and professionalism
Processed incorrect product and resolved by re-submission EDUCATION
Roy J. Wasson High School, Colorado Springs, CO High School Diploma
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