Business Analyst Customer Service
Resume:
Brian Moore
Business Analyst/Customer Liaison
Contact
Spring, Texas 77379
*************@*****.***
Career Summary
As a Stakeholder Liaison/Business Analyst, I use creativity, data-driven decision making and problem-solving techniques to maximize an organization's effectiveness. My experience covers organizational structure changes, staff training analysis and both IT and business operations management processes. Data driven learning presents me with new challenges and opportunities to hone and expand my skills bridging business and technology.
Education
Southern New Hampshire
2023 -Present
Manchester, New Hampshire
B.A in 3D Imaging & Graphic Design
GPA 3.00
Lonestar Community College 2012 - 2013
The Woodland, Texas
Business Administration
University of Tulsa – 2008 - 2011
Tulsa, OK
Business Administration
Key Skills
Project Management Support
Microsoft Office
SEO Optimization
Trello
User Interface (UI)
Mobile Applications
Data Warehouse
Software Development
Web Development
Data management
Documentation review
PowerPoint Presentation
Social media management
Smartsheet
Data collection
Google Suite
Microsoft Outlook
Microsoft Excel
QuickBooks
Customer support
Team management
Jira
Web design
Order entry.
Technical support
References
Available upon request.
Experience
JANUARY 2016 - PRESENT
Business Analyst/ Stakeholder Liaison Dousic Media Group
Collaborated with business stakeholders to understand key business objectives and ideas help define and transform them into a scoped and sized business change including definition of minimal value product (MVP)
Supporting and independently completing test orchestration across the SDLC which will require problem solving using analysis, experience, and decision making.
Elicit business requirements and document in the form of a vision statement, visual models/process flows, business objectives, goals, and success criteria,
Build, organize help prioritize and maintain the project backlog over the course of the project, often serving as a partner for the Business Lead/Product Owner
Facilitate the ongoing backlog grooming process, supporting the Business Lead/Product Owner to define value, priority, and select scope for upcoming releases and sprints.
Collaborate with Product Owner, Business Users, and Technical Team to help write and elaborate user stories to include acceptance criteria and business rules per the team's -Definition of Done-
Participate in ceremonies such as stand-ups, demos, and sprint retrospectives.
Perform functional testing during development sprints and review testing issues to determine if the issue is a bug or behaving as expected.
Write user acceptance test (UAT) scripts and facilitate user acceptance testing.
I strive to provide excellent customer service experiences for stakeholder of our business.
Support project management team and SMEs in their duties, communications, customers service, product demo, providing accurate responses to customer queries.
Demonstrates excellent verbal and written communication skills to interact professionally with diverse groups, executives, managers, and subject matter experts.
Experienced in various business analysis techniques including context diagrams, stakeholder analysis, wireframes, functional requirements, non-functional requirements, use cases, business process definition, user stories, and backlog management.
JANUARY 2013 TO JANUARY 2016
Installation Technician DISH
Provided Dish Smart Home Services for Television and broadband.
Conducted site surveys to determine positioning of satellite equipment for strongest signal reception.
Installed cutting edge technology - ensuring broadband connectivity.
Educating customers on service and equipment - reviewing order and basics to use of service and equipment
Communication
Drove across the Dousic platform communications of process enhancements that improved customer onboarding of digital content experiences.
Leadership
Successfully lead team on floor demonstrating the Dousic Platform during SXSW launch.
Served as Broadcast lead for Radio onboarding
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