Ankisa Thomas

+1-832-***-****

ad480u@r.postjobfree.com

Houston, TX 77065

Authorized to work in the US for any employer

Summary

I am an energetic, humble, compassionate, hard working, organized individual. I am good with people and have been in customer service for 26 years. Confidently addressing and resolving concerns giving excellent customer service with client satisfaction. I have experience in inventory, in answering multi line phone system, filling, typing up detailed documentation for doctors and clients. I am proficient in Excel, word, and email. I have been a leader as a veterinary technician, a mentor for new technicians and receptionists. My passion is helping people and their families.

I am a fast learner and very interested in learning new skills.

I look forward to working with you!

Work experience

Veterinary Technician

Garden Oaks Veterinary Center - Houston, TXJanuary 2024 to March 2024

Senior technician of 26 yrs Full functioning technician at a fast pace four Doctor practice. Prep and monitored surgery, Proficient at drawing blood, and placing IV catheters. Capable at blood and plasma transfusions. Emergency situations, blood work via Idexx, cytology’s, injection administration. Proficiency at radiology & collecting urinalysis via Cystotomy by ultrasound. Treatments on drop offs, and hospital patients. Certified in CPR.

Fill prescriptions and explain medication administration to owners. Provide Excellent customer service to clients, answered questions and concerns Knowledgeable of Word, Excel and email.

Veterinary Technician

True Companion Veterinary Care - Katy, TXAugust 2023 to December 2023

Senior technician of 25 yrs proficient in drawing blood, placing catheters, prepping for surgery and monitoring surgery. Proficient at radiographs and urinalysis via Cystotomy by ultrasound, treatments to hospital patients, emergency situations, blood work via Idexx, cytology’s, injection administration. Certified in CPR.

Filling medication and explaining administration to owners.

Excellent customer service while educating clients. Knowledgeable of Word, Excel and email.

CSR - Customer Service Representative

Circle K. - Houston, TXMay 2022 to December 2022

Perform day to day operations

Excellent customer service

Troubleshooting

Problem solving

Veterinary Technician

VCA Jones Road Animal Hospital - Houston, TXNovember 2015 to February 2022

Full functioning technician at a fast pace six Doctor Practice. Lead technician of the evening shift. Prep and monitored surgery, Proficient at drawing blood, and placing IV catheters. Capable at blood and plasma transfusions. Emergency situations, blood work via Idexx, cytology’s, injection administration. Proficiency at radiology & collecting urinalysis via Cystotomy by ultrasound. Treatments on drop offs, and hospital patients. Certified in CPR.

Fill prescriptions and explain medication administration to owners.

Excellent customer service, answered questions and concerns. Knowledgeable in Word, Excel and email. In charge of inventory, helping answer multi line phone system.

Veterinary Technician

Crossroads Animal Hospital - Houston, TXJanuary 2013 to November 2016

Worked at a three Doctor Practice as a lead full functioning technician. Prepped surgery and full monitoring. Draw blood, placed I. V. catheters. Treatments on hospital patients. Emergency situations, blood work via Idexx, cytology’s, injection administration. Proficiency at radiology & collecting urinalysis via Cystotomy by ultrasound. Fill prescriptions and explain medication administration to owners. In charge of inventory and talked to vendors.

Excellent customer service, answer questions and complaints. Completed evening close-out and verified that register balanced. Knowledgeable of Word, Excel and email.

Customer Service Representative

Thomas Realty - Houston, TXNovember 2011 to November 2016

Excellent customer service, Telecommunications multiple line phone system, filling and records maintenance, typing detailed documents, proficient in Word, Excel, Windows, email.

Real Estate - flipping houses-

Veterinary Technician

249 Animal Hospital - Houston, TXApril 1995 to November 2011

Full functioning technician in a two Doctor fast pace practice. Prep and monitored surgery, Proficient at drawing blood, and placing IV catheters. Capable at blood and plasma transfusions. Proficiency at radiology & collecting urinalysis via Cystotomy by ultrasound. Treatments on drop offs, and hospital patients. Certified in CPR.

Fill prescriptions and explain medication administration to owners. Excellent customer service to clients, answered questions and concerns.

In charge of inventory and talked to vendors.

Education

Associate's degree in Phlebotomy

National University - Houston, TXAugust 2014 to September 2016

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