Social Worker Customer Service

GWENDOLYN D. BROWN MSW LSW

***** ********* ***** **********, ** 45246

**********@*****.*** 513-***-****

zPassionate professional seeking challenging, rewarding opportunity to apply my considerable skills and experience within an organization focused on improving the quality of life for vulnerable populations

Core Competencies & Strengths

Experience in Healthcare Environment Extensive Field Experience

Grant Writing and Grant Management Program Development and Oversight

Classroom Instruction/Training Superior Client/Customer Service

Education

Master of Science, Licensed Social Worker Social Work University of Cincinnati

Bachelor of Arts Social Science Liberal Arts University of Cincinnati

Internship at Cincinnati Children’s Hospital ER Dept. Psychological Evaluations 880 hours

Cincinnati Center for Clinical and Translational Science and Training

(Community Leaders Training Institute, 2012)

NASW/Ohio Chapter MSW 2011 Student of the Year

Coursework in Mental Health Program University of Cincinnati

Volunteerism/Leadership

Sickle Cell Affected Families of Greater Cincinnati (Founding President)

Member, National Association of Social Workers (NASW)

Charter Executive Board Member, Phi Alpha National Honor Society

(Pi Sigma Chapter, Social Work)

Board Member Vice President, Parents Across Cultures (PAC), St. Xavier High School

PROFESSIONAL EXPERIENCE

A Ray of Hope, Cincinnati, OH Nov 2023-Present

•Complete Psychosocial and Treatment Plans of each patient

•Provide weekly/bi-weekly therapuetic sessions

•Fee for Services program

BlueRidge Vista, Cincinnati, OH Feb 2023- Dec-2023

Therapist

•Complete Psychosocial and Treatment Plans of each patient

•Attend daily Multidisciplinary Treatment teams

•Complete discharge/aftercare plans

Landmark Health, Mason OH Feb 2022-Feb-2023

Social Worker

•Worked with multidisciplinary teams to provide in-home wrap around services

•Completed regular updates on progression of goals set

Catalyst Counseling LLC, West Chester, OH Oct 2020-Jan-2022

Independent Counselor/Therapist

• Completed initial intake process which includes completion of Diagnosis Intake Assessment, including goal setting

•Provided diagnoses tithe students

•Provided weekly/biweekly therapy sessions to deal with diagnoses

•Completed regular updates on progression of goals set

•Hold Medicaid and NPI# to obtain payment for services

Assurance Health System, Cincinnati, OH July 2019-Apr-2021

Social Worker

•Completed Psychosocial and Treatment Plans of each individual that becomes a patient of the facility

•Ran Care Conferences on each patient

•Ran therapeutic/interactive groups for patients

•Provided 1:1 counseling utilizing therapies such as CBT, DBT, etc.

Council on Aging of Southwestern Ohio, Cincinnati, OH July 2018 – May 2019

Supervisor

•Oversaw and optimized work of 12 Recovery Managers performing high-quality care coordination work

•Managed team with emphasis on organizing workflow and maximizing efficiencies

•Created/revised policies and procedures based upon COA clinical standards and contracts

•Developed and managed partnerships/relationships with outside agencies to ensure compliance with Ohio Department of Medicaid (ODM)

•Completed monthly audits of Recovery Managers’ cases for submission to ODM

CareSource, Dayton, OH June 2016 - June 2018

Community Care Manager

•Instituted comprehensive psychosocial assessments on members (clients)

•Provided care coordination as needed

•Performed peer-to-peer audits on member cases

Humana, Cincinnati, OH June 2014-June 2016

Community Health Educator

•Provided clients with comprehensive educational material for chronic conditions

•Performed follow up calls to ensure clients are knowledgeable regarding their chronic conditions

Cincinnati State Technical & Community College, Cincinnati, OH June 2012 - June 2015

Adjunct Professor

•Taught social work and sociology courses

•Facilitated career exploration for students

•Integrated technology into classroom instruction

References available upon request

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