Tonica D. Jenkins

***** ******* **

Detroit, MI *8224

313-***-****

Objective: Seeking expanded opportunities within selected organizations where I can utilize my practical experience in helping other service personnel assist to provide quality service.

Highlights of Qualifications

*Appointment Scheduling

* Demographic Information

*Patient Registration

*Prescription Refill Requests

*Physician Selection and Referral

*Insurance Verification

*Thirteen years as a Certified Nursing Assistant.

* Ability to work well both independently and in a team environment.

* Takes great pride in completing a job with accuracy, proficiency and effectiveness.

* Service First

*Intake/Output

*Wound Care

*Stocking (Nursing Supplies)

*EKG’s

* Blood draws (Labs)

Office and Computer Skills

*ICD9 and CPT Coding

*Medical Claims Processing

*Epic System

*Microsoft Word

*Excel

*Medi SOFT Billing Software

*Pegboard System

*Computer Information Systems

*Medical Terminology

Employment History

7/2014-Present Contact Center Advocate Henry Ford Health Systems Detroit, MI

1/2008- 7/2014 Nursing Assistant (MICU) Henry ford Health Systems Detroit, MI

Education

Diploma: Redford High School Detroit, MI

Diploma: Medical Administrative Assistant National Institute of Technology, Southfield, MI

Pre-requisite/ RN program Henry Ford Community College Dearborn, MI

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