Urvashi Patel

*** *** ***** ****, *****, IL *****

ad47zh@r.postjobfree.com • 630-***-****

EDUCATION

Roosevelt High School – Chicago, IL Graduation Year: May 1987 High School Diploma

WORK EXPERIENCE

LabCorp Itasca, IL

Specimen Processor May 2020 – December 2023

• Prepare laboratory specimens for analysis and testing while accurately identifying and labeling each specimen.

• Unpack and route specimens to their respective staging areas.

• Pack and ship specimens to proper testing facilities.

• Properly store excess specimen samples.

• Data entry of patient information in an accurate and timely manner.

• Meet department activity and production goals.

• Resolve and document any problem specimens.

• Audit, upload, and problem solve in teams.

• Answer incoming calls, Stat, Dispatch.

• Outbound calls stat and critical results.

• Document each call.

Florists’ Transworld Delivery Downers Grove, IL

Customer Service Representative February 2019 – May 2019

• Answering inbound phone calls while assisting customers with any possible questions.

• Data entry along with problem solving.

Care For Soul Hanover Park, IL

Home Care Aide November 2016 – September 2018

• Assists elderly individuals with activities of daily living.

• Prepare and monitor meals, run errands, remind patients of medications and escort to social/medical events/appointments. Gerber Collision & Glass Schaumburg, IL

Customer Service Representative April 2015 – December 2016

• File first notice of glass claim and accident.

• Communicate with insurance company for approval.

• Communicate and assign shop and dispatch orders. Carson Pirie Scott Bloomingdale, IL

Cashier/Customer Service Representative November 2014 – April 2015

• Cashier responsibilities along with placing online orders for customers.

• Change promo signs and prices as needed.

Dairy Queen Streamwood, IL

Cashier/Crew Member January 2013 – May 2014

• Daily operations to open and close the store as well as successfully run the store.

• Train new employees.

• Take inventory and place orders to restock inventory as needed. Central DuPage Hospital Winfield, IL

Customer Service-Lab Support Service January 2009 – May 2012

• Provides various customer service functions that support the patient care units and off-site lab customers. Urvashi Patel

858 Oak Ridge Blvd, Elgin, IL 60120

ad47zh@r.postjobfree.com • 630-***-****

• Responsible for daily operations that include courier dispatch, reference lab order entry, results entry, billing applications, referred test services, specimen receipt, specimen quality assurance, specimen processing and distribution, and phone customer service and reception.

• Reconciling interface issues between Health Lab and outside reference labs.

• Monitoring any outstanding labs as well as obtaining those results and entering them into the electronic lab system. SKILLS

• Microsoft Office: Word, Excel, PowerPoint, and Outlook

• Trained in utilizing various medical software applications - Patient Access, LCLS,LIS,EASSIST,PERISCIOE,STAT TRACKS.

• Fluent speaker of English & Gujarati

• Knowledge of medical & healthcare language

• Customer service/care skills

Contact this candidate