Marangely Feliciano

Lake Wales, FL 470-***-**** ad47y2@r.postjobfree.com

Experienced Customer Service Rep

A results-orientated customer service specialist with 10 years’ experience. A reputation for building productive and positive relationships with diverse customers resulting in improved customer retention and loyalty. Proven ability to manage a high-volume workload in a calm and constructive manner with a solid record of success in trouble shooting and problem resolution.

Areas of expertise include but are not limited to:

Meet/Exceed Customers Expectations

Outstanding Customer Service

Cash Handling

Records Management

Follow Safety/Procedures

Great Phone Etiquette

Strategic Up Sales

Time Management

Confidentiality

Problem Resolution

Work in a Fast-paced Environment

Office Equipment Operations

ACHIEVEMENTS

Provide a high level of customer service and client relations based on outstanding communication and interpersonal skills

Focused on the speedy resolution of a problem to ensure the client's complaint is handled tactfully

Established good working relationships with customers/co-workers and managers

Exceeded in Customer satisfaction, meeting and surpassing client's expectations

WORK HISTORY

Deli & Bakery Associate – Walmart Lake Wales, FL 2021-present

Package bakery and deli items and ensure appropriate rotating.

Greet customers, provide pricing and information on products, take orders and assist cash register.

Bake and design cakes, stock, manage display, organized and reorder cake supplies.

Poll Attendant – Universal Cabana Bay Beach Resort Orlando, FL 2017-2021

Monitor areas and enforce all posted rules and regulations.

Assist in all facility cleanup of game room area.

Help with games activities, and set up/tear down of events.

Line Operator – Schwan’s Food Co. Atlanta, GA 2015-2017

Placing products on the appropriate shelves, checking supplies and inventories, loading orders for shipments.

High volume production setting. Keep work areas clean and neat to avoid product contamination.

Properly label all products and ensure labels and products information match.

License/Title Clerk– Department of Motor Vehicle PR Fajardo, PR 1994-2015

Process renewal applications, process duplicate titles, permits, handicap applications, and complete changes in vehicle registrations.

Keeping driver and vehicle records, licenses/permits and violation records.

Answered inquires pertaining to regulations and state law and handling daily complaints.

EDUCATION

Finance Major – University of Puerto Rico, Carolina Campus

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