Information Technology It Administrator

Claude A. Oberholzer, ***-** Sage Hill Rd NW, Calgary AB T3R 1W8

403-***-****, Email: ******.**********@*******.*** Objective

To work in an organization of mutual values, where I can apply my experience and knowledge, succeeding in an environment of growth and excellence.

Profile

A goal-oriented, self-motivated Information Systems professional. 30 years of experience in planning, implementation and maintenance of Information Technology and Systems in various environments. April 2016 – present

Pavilion Energy Inc. Calgary AB

IT Administrator

Server side

o install/setup/configure server (MS Server 2012 R2) o manage server/network environment

Active Directory (user access rights etc.)

BIOS updates

remote desktop connection

MS VPN access

configure Sage 50 (Simply Accounting) server access o create/maintain user accounts in Azure AD (Entra ID); MS 365 email addresses

Desktop side

o setup/configure/support Office365, Windows 10/11 o troubleshoot/repair/maintain PCs, printers, plotter o deskside/remote support

o setup/configure/support various applications

Office365/MS Office

Windows 7/10/11

Adobe Acrobat

MS Visio

Accumap

Sage 50

o provide after hours/weekend support

General

o procurement of hardware, software, service contracts o interfacing with third party suppliers (e.g., Dell, Shaw, HIS Accumap) o order/maintain domains through GoDaddy

October 2017 – June 2023

Dienerian Resources Inc. Calgary AB

IT Administrator

Server side

o set up HP servers (racking, stacking, cabling)

o administer MS Server 2016 (Domain Controllers, File Server) in a virtualized environment

(Vsphere)

Active Directory (user access rights etc.)

support virtual servers (VMware), startup/shutdown, migrate VMs to/from hosts, backups (Veeam)

monitor firewall (Fortinet), update configurations, firmware as required

data synchronization between field and office (OneDrive)

BIOS, iLO updates

o Create/maintain user accounts in Azure AD (Entra ID) o maintain VPN (Fortinet/FortiClient)

Claude A. Oberholzer, 518-80 Sage Hill Rd NW, Calgary AB T3R 1W8

403-***-****, Email: ******.**********@*******.*** o administer VoIP system (NEC Univerge Blue)

o coordinate/plan implementation of IT environment (H/W, S/W, climate control) o documentation (procedures, IT policy, incidents)

Desktop side

o setup/configure/support Office365, MS Office, Windows 7/10/11 o troubleshoot/repair/maintain PCs, printers, plotters o supporting local and remote users with hardware and software issues o setup/configure/support various applications

Office365/MS Office

Windows 7/10/11

Adobe Acrobat

MS Visio

o provide after hours/weekend support

General

o procurement of hardware, software, service contracts o interfacing with third party suppliers (e.g., HP, Dell, Telus, Shaw, Veeam, Fortinet) o administer access cards

o fire warden

o office administration (office supplies, building administration etc.) April 2015 – March 2016

Terra Energy Corp. Calgary AB

IT Administrator

Manage day to day IT operations

o Microsoft Servers

o MS Exchange

o VMware

o Symantec Anti Virus

o Hardware: Dell VRTX

o Network: Cisco firewall, Meraki (office-field communications), 3com switches

Administer server environment

o Daily/weekly backups

o Patch servers (BIOS, F/W updates, Microsoft, Accumap updates) o Connectivity issues (Internet, remote site, RDP)

Liaise with 3rd party suppliers (Dell, IHS, Pandell, Energy Navigator, GoDaddy)

Support 35 users including remote site (MS Windows XP/7/10, MS Office 2007-2013)

Maintain computers and peripherals (printers, plotters, scanner) November 2009 - September2014

Parex Resources Inc. Calgary AB

IT Coordinator

Manage day to day network/server operations (Microsoft Server, Exchange, VMware, HP, Juniper) o Backups

o End user support (software installation/configuration, application support, connectivity issues) o Update/upgrade H/W and S/W both server and desktop environment

Plan and coordinate server upgrade from single server to virtualized multi server environment

(VMware; EMC; MS Server 2008, 2012; MS Exchange Server 2007, 2010)

Setup IT department in Bogota, Colombia (source external providers, drive and oversee implementation of various technologies, e.g., data transmission enhancements, multi-site Exchange replication; technical management of Colombia IT staff)

Grow IT departments in Calgary, Bogota, Trinidad from approx. 30 users to 250+ users over 5 year time span

Determine communication requirements for field sites; negotiate with multiple providers to optimize field services (voice/data over microwave, satellite)

Coordinate email (MS Exchange) migration to cloud (Office 365) Claude A. Oberholzer, 518-80 Sage Hill Rd NW, Calgary AB T3R 1W8

403-***-****, Email: ******.**********@*******.***

Track and budget IT expenses (hardware, software/licensing, services)

Install, maintain, configure and integrate hardware and software, including key geoscience and engineering applications

Introduce and implement remote software (LogMeIn) to company May 2006 – October 2009

Protek Computers Inc. Calgary AB

Senior Technician, Service Manager

Set up, configure Microsoft Server products (Server 2003, Exchange)

Wiring customers’ premises with Cat5 cables

Implement backup strategies

Co-ordinate 3rd party S/W installs

Manage technical personnel

November 2005 – April 2006

Suncor Energy Inc. Calgary AB

Client Support Security Advisor (Contractor)

Set up users, create groups in Active Directory

Assign access rights to users/groups

May 2004 – April 2006

Accrete Energy Inc. Calgary AB

IS Administrator (Contractor)

Setup network from scratch

o SBS 2003 (MS Server 2003, MS Exchange 2003, MS ISA Server 2000/2004) o Fibre connection to Accumap and Internet

o Anti Virus solution (Symantec Corporate Edition) o Anti Spyware evaluation and implementation

o Backup Server installation/configuration

o Router, switch configuration

o Deploy 20+ workstations, printers, plotters

Maintain/enhance complete infrastructure

o Install/configure SUS (Microsoft Software Update Service) o Setup OWA (Outlook Web Access) for remote e-mail o Administer/integrate Blackberry accounts

o Repair/upgrade Hardware as needed (PCs, printers, plotters) o Update/maintain/troubleshoot 3rd party apps (Accumap, MapQ, Qbyte etc.) o Ensure backup integrity/availability

In short, provide complete solution for all IS and communication needs July 2004 – May 2005

EOG Resources Canada Inc. Calgary AB

System Administrator, special projects (Contractor)

Server administration (30+ servers) and maintenance

Re-wiring servers and network equipment as required

End-user support

Special Projects (phone contracts, documents library) February 2003- June 2004

Olympia Energy Inc. Calgary AB

IS Administrator

Claude A. Oberholzer, 518-80 Sage Hill Rd NW, Calgary AB T3R 1W8

403-***-****, Email: ******.**********@*******.***

Maintain server/network/desktop environment

Create computing need forecasts and budgets

August 1996 – January 2003

Protek Computers Inc. Calgary AB

Senior Computer Technician

1995 Calgary Copier Ltd. Calgary AB

Service Technician

1989–1994 NCR, AT&T Global Information Solutions Switzerland, Calgary AB Computer Technician

1986–1989 Interhome AG Switzerland

Computer Operator, PC Technician

1984-1985 Securitas AG Switzerland

Security Guard

1984 Swiss Air Force Switzerland

Parachute Maintenance Specialist

Claude A. Oberholzer, 518-80 Sage Hill Rd NW, Calgary AB T3R 1W8

403-***-****, Email: ******.**********@*******.*** Education

1995-1996 Southern Alberta Institute of Technology (SAIT) Calgary AB Area Network Technician with honours (3.82)

1980-1984 MICAFIL AG (a subsidiary of ABB) Switzerland Machinist

Receive Federal Certificate of Capacity upon successful completion of apprenticeship as machinist. Certifications and Courses

2013 ITIL® Foundation Certificate in IT Service Management (ITILF) 2012 Supervision – A Tool Kit of Core Skills; Mount Royal University 2001 A+ certification

2000 MCSE (NT4.0, Exchange Server 5.5, Proxy Server 2.0) Languages

English fluent

German fluent

French basic

Spanish basic

Volunteer Work

2019-present Innisfail Flying Club Innisfail, AB

Pilot

Giving introductory flights to school-aged children (COPA, EAA sanctioned events) 2019 Canadian Owners and Pilots Association (COPA) Innisfail, AB Convention volunteer

Bartender during/after banquet (required obtaining Pro Serve liquor license) 2003-2004 Opening Gaits Calgary, AB

Fundraiser member

Tracking lottery tickets sales

1996 Native Youth Business Ventures Calgary, AB

Computer Technician

Set up and configure donated computers

Instruct users in operation of equipment

1981-1984 Judo Club Uster (handicap sport section) Switzerland Assistant Judo Trainer

Support head trainer in weekly judo sessions for blind people Interests

Flying (private pilot license)

Skydiving (USPA D-license, freefall videographer)

Formula 1

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