Stefani Reyes

Miami, Fl ***** Phone: 305-***-****

E-mail: ad47u9@r.postjobfree.com

CAREER PROFILE

Results-oriented professional with more than 15 years of hands-on experience in multiple aspects of Information Technology, including comprehensive support and implementation of various enterprise applications, such as Clinical Trial Managements Systems, Electronic Health Records (EHR), and integrations with various research systems. Talented in project management and application support with strong understanding of various interfaces, while providing excellent customer service to clients (clinical and business staff), as well as managing vendors and Technology and Digital Department staff. Proven to be a major contributor in the growth and success by consistently exceeding performance objectives at an individual, team and departmental level.

EXPERIENCE

AMADEUS Miami, FL ●FEB 2023- March 2024

Senior Technical Program Manager

Program manager for the Cloud Thunder program for the move of several business units such as Business Intelligence, Media, Service Optimization, Sales & Catering, and Guest Management Services from on premise to the cloud both in Azure and Google Cloud platforms.

Led project team through the definition and planning phase as well as monitor and control project to completion using Project Management methodology

Lead in the EBS application migration from on premise to the cloud as well as an Oracle upgrade

Ensured milestones and timelines were well communicated in order to keep the project on track and deliver on time

Led a cross-functional team of System Engineers, Software Engineers, Network Engineers to deliver application release updates on time for the Guest Management System platform

Lead for the Hotel IT monthly Governance meeting as well as the Delphi & Hotel Service Optimization System (HotSOS) monthly product ceremony updates in providing stakeholders the Azure move updates

Manage communications and expectations of stakeholders for the Azure migration with weekly status reports

Collaborated with other Project Managers in order to provide monthly Business Units as well as Technology Operations leadership with corresponding updates regarding each Business Units projects

Manage the Druid upgrade for Business Intelligence

Collaborated with Techops during daily standup meetings providing Scrum Master duties such as leading the daily standups, updating user stories, following up on risks and escalated appropriately.

BAPTIST HEALTH SOUTH FLORIDA Miami, FL ● Oct 2008—FEB 2023

Business System Analyst Lead 2019–2023

Project manager and product support owner for the Miami Cancer Institute, Miami Neuroscience Institute, Miami Cardiovascular Institute, Ergonomics, Research & Grants, IRB, Radiology Oncology, Operating Room, Early Learning Centers, amongst others.

Lead a cross-functional team of System Engineers, Software Engineers, Network Engineers, and Database Administrators to deliver projects on time and on budget.

Lead the OnCore integration with multiple systems, such as Cerner Power Trials, Vestigo a pharmacy application, Labvantage, Florence eBinders amongst others, which was key to the centers of excellence clinical research study success.

Manage the implementation, upgrade, and support of research enterprise systems which include Oncore/Cerner interfaces (demographics & RPE interface) Florence e-Binders, OnCore/Florence e-Binders integration, EDC, Progeny Genetics, and Vision Tree Optimal care implementation with an ADFS/AzureAD configuration and an HL7 interface.

Lead the implementation of Infinitome (a cloud based neuro-connectomics platform that enables image analysis of the brain by using structural and functional MRI data)

Worked cross functionally with the Technology & Digital Governance team, IT Security, and Supply Chain Department to procure all approvals for the successful implementations for all applications.

Manage the communication and expectations of stakeholders while ensuring Technology & Digital regulatory, and security requirements are met and implemented correctly throughout the different stages of the project lifecycle.

Responsible for keeping system versions and patched up to date, assisting with support escalations and change management tasks.

Serve as subject matter experts in various areas across multiple teams and act as a liaison between vendors, engineers, and departments.

Possess a strong ability to reason logically and creatively; learn and utilize new technologies; clearly communicate ideas and recommendations verbally and in writing.

Manage budgets, ensuring adequate application licenses are available, assist on the review of contracts and renewals, in order to ensure all IT requirements are accounted for.

Clinical Business Technology Consultant 2015–2019

Lead PM the implementation of various clinical systems and provided comprehensive IT support to clients for the Research & Grants Department, IRB, Miami Cancer Institute, Ergonomics/ADA Department, as well as all the BHSF Early learning Centers. Advised and assisted peers with various applications to increase productivity.

Led the OnCore move from on premise to Cloud, managed the project through Jira, as the Power Trials DBA confirmed all OnCore/Cerner interface connections were not interrupted.

Managed the upgrade and support for the Hazmat Certification application – Syntrio.

Collaborated in the integration of the Oscellus/OnCore integration for the Miami Cancer Institute website containing protocol information.

Led the ProCare and COR application implementations as well as upgrades for the Early Learning Centers.

Managed the transition to the Cloud Platform for the Procare Application throughout all the BHSF Early Learning Centers.

Led the data migration from EZ Care to Procare at Bethesda Hospital.

Successfully managed the enterprise wide implementation of UDITracker- tissue tracking application for all Surgery departments.

Directed the successful implemented the Speechmed application for the Research department.

Performed level 2 support for various applications - Early Learning Centers, Research and Grants, ADA and Internal Review Board.

Managed stakeholders and facilitate agreements on project scopes, milestones, timelines and resource requirements across multiple teams, both technical and functional.

Provided on-call support during business and after-hours as required.

IT Special Projects Coordinator 2012–2015

Provided day-to-day and strategic support to the Physician Information Technology Consultant Corporate Director as well as other managerial staff. Assisted peers with clinical applications, overseeing the Electronic Medical Record Donation Program for community physicians.

Oversaw Medicity/Novo Application interfaces.

Spearheaded all new physician interface requests, as well as serve as a liaison between the physicians’ office and Medicity.

Collaborated with physician maintenance with the Medical Staff credentialing office.

Evaluated all vendor invoices for physician EMR’s.

Updated all physician clinical IT forms available on the intranet

Supported the PITC team with all physician requests.

QUALIFICATIONS

EDUCATION

Bachelor in Health Administration, Florida International University, Miami, FL

Cerified Scrum Master (CSM), Scrum Alliance

SKILLS

Application Management Budget Business Intelligence Database Administration EHR Systems Interfaces Procurement Project Management Reference Architecture Remote Access Remote Support Risk Management Strategic Planning Technology Research & Analysis Vendor & Contract Management Proficiency in Jira, Confluence, Slack Microsoft Office Suite: Word, Excel, PowerPoint, Visio Oral and written fluency in English and Spanish

Exceptional Customer Service and People Skills Aptitude for Learning and Team Player Highly Organized Detailed Oriented

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