Carla Walker

**** * ******* ******

Casa Grande AZ 85122

ad47tr@r.postjobfree.com

520-***-****

OBJECTIVE: To obtain a position with a company that will nurture my present skills as well as provide new ones. I

would like to find a company that is offering a career and has room for growth.

Experience

11/15- Present Walkers’ Touch of Class Detailing

Assistant Manager

● Assisted with the daily operations of the business

● Set Appointments and ensure that the drivers were scheduled accordingly

● Ordered supplies for the business and kept basic inventory of products used

● Ensured payment for employees were processed in accordance to guidelines

● Assisted with details as needed

8/13- 9/15 Xerox Tempe, AZ

Customer Service Representative

● Provide quality customer service by answering incoming calls from customers receiving benefits from the

state of Arizona.

● Assisted applicants with the completion of benefit applications, reset site passwords, and advised on

different state benefits.

4/07-5/12 CTU Online Schaumburg, IL

Student Accounts Advisor

● Provided quality customer service to students.

● Answered incoming coming calls, responding to emails, and live chats daily.

● Made collection calls to current students daily and met the goal of 75 outbound calls per day.

● Process payments over the phone and was also responsible for sending out invoices to students as

requested.

● Upheld all CTU policies, procedures, and ethical standards.

1/06-2/07 Once Upon a Child Streamwood, IL

Store Manager

● Ran the daily operation of the store

● Was responsible for hiring, training, and disciplining of all staff as needed.

● Constructed daily, weekly, and monthly report regarding the productivity of the store.

● Conducted inventory audits and purchases of the merchandise in the store per the guidelines of the store

policy.

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