It Support Computer Systems
Resume:
Richard Garza
***** ***** **** ***** ****, Texas 77449 281-***-****
ad47sm@r.postjobfree.com
Job Experience:
Contracted by Stefanini Technologies and World Wide Tech Services for IT support to Solvay Chemicals USA from February 2020 - to April 2024
• Provided computer desktop and laptop support to local and remote locations in accordance with established policies and procedures.
• Maintained, analyzed, and fixed computer systems, hardware, printers, and computer peripherals?
•Provided support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems?
•Ensured the integrity of all electronic data records by following company quality standards.
•Assisted users with problems at deskside or by use of Fast Client remote control software and Google Remote control. Have used Google Meets and Microsoft Teams in order to interact with users on face to face basis.
•Coordinate hardware repairs with the appropriate vendors.
•Imaged and configured desktops, laptops and Samsung tablets with Company Proprietary images for Windows 7, Windows 1O.
• Provide setup and maintenance support for Apple and Samsung Mobil Devices that are used By company employees for business and personal use.
•Worked through COVID pandemic as Essential Worker for Solvay
•Worked on Move project when Solvay decided to leave from Richmond location and move Offices to downtown Houston and IT support and IT Inventory to the Deer Park Location
Contracted to Hess Corporation from October 2018 thru December 2019
(contract expired)
•Provide computer desktop and laptop support to Hess Corp end Users in accordance with established policies and procedures. Worked on computer hardware and software issues by identifying, researching, and resolving technical problems2
•Use Service-Now Ticketing system to create and resolve tickets on any issues or problems that were submitted by users and or self.
•Worked on various models of desktops, laptops, All in one workstations, printers and servers. (Dell, Chromebooks, HP, and HP printers
•image and configure various types of Laptops and Desktops with Hess Corp proprietary images for Windows 7, and Windows 10.
•Provide software support to End Users by identifying, researching and resolving software issues that Users are having problems with or need to have installed.
•Ensured the integrity of all electronic data records by following company quality standards.
•Worked on various models of desktops, laptops, All in one workstations, printers and servers. (Dell, Chromebooks, HP, and HP printers
Contracted to Katy Independent School District by Insight technology (90 day contract) which expired in mid October 2018
• Provided computer desktop, laptop, printer, NEC projector and Smart Board support at Tompkins High School in Katy, Texas in accordance with established policies and procedures.
• Maintain, analyze, and fix computer systems, printers, projectors and smartboards and other peripherals that have encountered problems.
•Image and configure desktops and laptops and all in one workstation with KISD proprietary images for Windows 7, and Windows 10.
•Use BMC Foot-Print ticketing system for logging and updating user problems and user issues.
•Provide software support to teachers and all school personnel by identifying, researching and resolving software issues that Teachers are having problems with or need to have installed.
•Ensure the integrity of all electronic data records by following School district quality standards.
ExxoxonMobll OII Co Houston, Texas and SeaRiver Maritime IT support Technician 203.0 - Jun 2018 (8 Years total) contract expired
•Provided computer desktop and laptop support to local and remote locations in accordance with established policies and procedures.
• Maintained, analyzed, and fixed computer systems, hardware, printers, and computer peripherals?
•Provided support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems?
•Ensured the integrity of all electronic data records by following company quality standards.
•Coordinate hardware repairs with the appropriate vendors.
•Assisted users with problems at deskside or by Remote desktop. Used Skype for Business to interact with users.
•Imaged and configured desktops and laptops with Company Proprietary images for Windows 7, and Windows 1O.
•Used ITSM ticketing system for logging and updating user problems and user issues.
•Worked on various models of desktops, laptops, All in one workstations, printers and servers. (Dell, HP, Xerox and HP desktop printers)
•Provided level-1 IT, Telecommunications and workstations support to 3 crude Oil tankers (3 years)
•Worked with Network Engineers and Server Administrators related to LAN networks onboard vessels. Knowledgeable in Cisco CLI (used for script configuration and modification.)
ConocoPhillips Oil Co. Houston, Texas 2004-2009 (5 years)
•Imaged and configured desktops and laptops using company Proprietary images.
•Worked with a group of technicians to provide desktop/laptop support for Users in a corporate environment.
•Coordinated the setup of desktops/laptops for classrooms and conferences.
•Used Microsoft office products for use with day to day activities.
•Maintained a large stockroom of computer inventory for on-site use at Corporate location.
Education:
•High School - Donna High School - graduated (1980) Donna, Texas
•Company Sponsored Computer training courses
•Conoco Training Center — Continuous technical and Computer Based Training
•A+ Certification to be taken this fall (enrolling in August)
•CCNA certification class to be taken afterwards
Affiliations:
•Member of Hope City Church in Katy, Texas
•Father and Father in law of 2 Katy Firefighters
References:
Charlie Taylor
(Senior Network Engineer — NewPark Resources)
Manuel D Martinez
( Desktop Support Analyst — coworker @ExxonMobiI Corp)
Mike Chavarria
( DSDS – Desktop Support and Data Supervisor – Solvay )
Beverly Vaughan ( Site Coordinator -Solvay ) 832-***-****
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