Customer Service Front Desk
Resume:
Laquasia Johnson
Pocomoke City, MD
*************@*****.***
I prove to be hardworking; as well as determined to accomplish everything I commit to. I will be a proud asset to any team, I work well with others. I value challenges and opportunities to enhance my skills.
Authorized to work in the US for any employer
Work Experience
Lead activities Aide
Harrison Senior Living - Snow Hill, MD
March 2022 to September 2023
I help with residents, getting them dressed, cleaned up, transport them to their visits. I also do activities with them.
Fulfillment Associate
Lowe's Home Improvement - Pocomoke City, MD
June 2021 to July 2022
I deal with online orders, picking them, taking them out to customers, I call customers if there is a problem with their order. I also work in customer service, answering phone calls, assisting customers, etc. Customer Service Associate
Walmart - Pocomoke City, MD
August 2019 to October 2021
I worked as a cashier, handling money, assisting customers as needed. I also worked in customer service, answering calls, processing returns, etc. I also worked in the online grocery pickup so I was picking orders, loading orders into customers vehicles, etc.
Education
High school diploma
Pocomoke High School - Pocomoke City, MD
September 2013 to May 2017
Skills
• Customer service
• Order Fulfillment
• Order Picking
• Pallet Jack
• Freight Experience
• Order Picker
• Cash handling
• Customer service
• Medical terminology
• Microsoft Office
• English
• Typing
• Front desk
Certifications and Licenses
Driver's License
CPR Certification
Certified Phlebotomy Technician
I have completed part 1, 2 & 3 of the course. I finished clinicals with over 100 sticks & over 90 hours. Assessments
Work style: Reliability — Proficient
October 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Medical receptionist skills — Proficient
October 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Customer focus & orientation — Proficient
March 2022
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
October 2023
Identifying and resolving common customer issues
Full results: Proficient
Workplace safety — Proficient
May 2023
Using safe practices at work
Full results: Proficient
Sales skills — Proficient
November 2022
Influencing and negotiating with customers
Full results: Proficient
Front desk agent (hotel) — Proficient
December 2023
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Administrative assistant/receptionist — Proficient March 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Medical terminology — Proficient
February 2024
Understanding and using medical terminology
Full results: Proficient
Attention to detail — Proficient
October 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Retail customer service — Proficient
February 2024
Responding to customer situations in a retail setting Full results: Proficient
Work style: Professionalism — Proficient
March 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Work motivation — Proficient
March 2022
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate