Cynthia Juarez

Minneapolis, MN *****

Summary

Provide backup, assessment, support, and brainstorming to direct services staff.

Promotes awareness and participation in wellness programs through communication and engagement strategies

Assess and refer as appropriate. Maintain support for people without services, on waitlists, or without direct staff. Provide back up for direct service staff and coordinators as assigned.

Counsel those requesting assistance with the Patient Protection and Affordable Care Act

Education

United High School

High School Diploma

Laredo, Texas 1989

Laredo Community Collage

Associate on Business Administration

Laredo, TX. 1991

Skills

Data Entry

MS Excel

Sharepoint

PowerPoint

Healthcare

Customer Service

Administration

Customer Service

Professional Experience

Trellis - Vadnais Height, MN. Feb 2022 – Oct 2023

Wellness Engagement Specialist

Outbound / Inbound calls to members of BlueCross BlueShield and Ucare.

Provide comprehensive intake services to those in need, ensuring immediate, urgent needs are met.

Facilitate referral process to those seeking case management or other services.

Provide backup, assessment, support, and brainstorming to direct services staff.

Assist with development and implementation of pilot programs and special assignments.

Represent organization at events, trainings and speaking engagements.

Support coordinators with team-member interviews, trainings, and orientations.

Ensure high quality client services across programs.

CLUES Saint Paul, MN. Mar 2018 – Jan 2022

Elder Specialist and Financial Advisor

Assist Elders at Center in CLUES. Home visits. to over nineteen elders in my workload to assist with reading their mail, making sure doctors’ appointments were up to date.

Monitoring client portfolios to ensure these meet their progress and target requirements

Providing tax, income, and estate guidance for clients while being able to answer questions

Regularly attending training sessions to stay up-to-date with regulatory or industry changes

Assisting with marketing and communications to help grow their customer base

Contact this candidate