DAVID FRAZELL

**** ***** **** ***

Phone: 919-***-****

Raleigh, NC 27606

ad47q5@r.postjobfree.com

SUMMARY

Computer Systems Analyst, having Bachelor’s degree in Computer and Information Sciences (Concentration: Network Security), with sixteen years experience in information technology including configuration, installation, maintenance, and troubleshooting. Experience includes five years working in an EMC datacenter setting up developmental storage arrays. Additional strengths include: more than twenty years of customer service experience, management skills, network administration, and systems administration. Demonstrated expertise in EMC storage arrays, Microsoft Windows operating systems, Cisco equipment, and VMWare, as well as:

Anticipating Issues

Researching Problem Solutions

Problem Resolution Planning

Effective Time Management

TECHNICAL SKILLS

Configuring various computer operating systems, including but not limited to: MS Windows (2000 through 11), MS Windows Server (2003 through 2022), Linux, AIX, HPUX, Mac OS X

Configuring, installing, maintaining, and troubleshooting PC hardware

Implementing, installing, and maintaining existing network resources

Configuring various servers and services, including: Exchange Server, IIS, domain controllers, WINS, DHCP, and DNS

Network hardening using firewalls, Active Directory, and share permissions

Subnetting, planning, cabling, and deploying Cisco routers, switches, and PIX firewalls

Installing, configuring, cabling, and troubleshooting various EMC equipment

PROFESSIONAL EXPERIENCE

Peraton Inc, Herndon, VA February, 2021 – October, 2023

Computer Systems Analyst II (Contractor for USPS)

Have a Level 5 Public Trust clearance (Moderate Risk Background Investigation)

DevOps team (March, 2022 – September 2023)

oMigrated reporting from Windows Server 2016 to Windows Server 2022

oAssisted with automation of reports

oUsed deployment reports to update post office terminals missing current deployment packages

oCompiled list of terminals that were no longer connected to the domain

oIdentified terminals needing remediation

Northrop Grumman Corporation, Falls Church, VA February, 2017 – February, 2021

Computer Systems Analyst II (Contractor for USPS)

Reporting and Analytics team (July, 2017 – March, 2022)

oCollected and reported data analytics for share holders

oCreated ad-hoc reports for the Project Management Office

oSupplied package deployment statuses for roughly 49,000 Production and 600 Devsub machines

oMonitored Symantec Endpoint Protection (SEP) Analysis

oMonitored Retail systems

oEdited XML files and Perl scripts

oMigrated reporting environment through various Windows Server versions (from 2003 to 2016)

RamSoft Systems Inc contract-to-hire, Southfield, MI June, 2016 – February, 2017

Computer Systems Analyst II (Contractor for USPS)

Server Application Support team (June, 2016 – July, 2017)

oSupported RSS Release Management and Execution

oMaintained 80 servers in 9 environments

oApplied ServiceNow incidents and Change implementations (CR’s)

oAssisted reporting team with data mining

oSupported troubleshooting efforts for production and lab environments

oAssisted Platform support team with neighboring issues

oAssisted reporting manager with disaster recovery documentation and testing

JBA International, Pasadena, CA April, 2016 – May, 2016

Technical Support

Finished Domain and Exchange Server migration for Square 1 Bank in Durham, NC

Enabled and troubleshot users’ access to applications, drives, and email accounts on new domain

Upgraded Microsoft Office from 2007 to 2010

Configured users’ mobile devices by: removing Mobile Iron, installing Worx Home By Citrix, updating RSA security, and adding email connection to Exchange Server accounts

EMC Corporation, Durham, North Carolina September, 2010 – December, 2015

Engineering Technician III

Worked with developers, testers, and hardware engineers to optimize the resources of the developmental storage arrays.

Set up storage arrays including Clarion systems (such as AX, CX3, CX4, VNX, VNX2), Celerra gateways/unified systems, VNXe systems for testing associated with customer issues, service packs, next generation equipment, and prospective customer proof of concept

Installed, configured, and maintained operating systems which include: MS Windows (XP, 7, 8), MS Windows Server (2003, 2008, 2012), AIX, HPUX, Linux

Investigated and corrected hardware/software issues involving storage equipment connected to various host/client machines

Set up, configured, investigated, and corrected ethernet/fibre network connectivity between storage arrays, host machines, and switches

Zoned Brocade fibre switches

Troubleshot, maintained, and configured VMWare clients

Set up remote administration methods for power management including Switched Cabinet Distribution Unit, WTI, and ADP power distribution units

Installed Term Servers (e.g. DIGI, ADP, OpenGear) for remote access to serial connections

Supported international users located at several global datacenters

Used several ticketing applications: ServiceNow, Labman, Remmedy, and Unity

Configured storage arrays using EMC proprietary interfaces Navisphere CLI and Unisphere

Planned incoming storage array placement, taking into consideration rack space limitations, cooling, and power load consumption

Set up Finistar Xgig fiber analyzers for remote troubleshooting of fibre connectivity issues

ECPI University, Raleigh, North Carolina October, 2007 – September, 2010

PC Technician and Evening Network/Systems Administrator

Coordinated with Faculty regarding software/hardware lab requirements needed for each new term

Supervised several Work Study students by assigning tasks, providing instructions, monitoring progress, and verifying completion

Set up, Troubleshot, and maintained Polycom A/V conferencing equipment

Troubleshot network hardware, connectivity, and software issues

Installed, updated, and upgraded operating systems on MS Windows (2000, XP, Vista, 7), MS Windows Server (2003, 2008), Linux, Mac OS X

Installed, updated, and upgraded software applications, including but not limited to: VMWare, Exchange Server 2003, Microsoft Office, Visio, Project 2007, and IIS6

Backed up domain controllers and servers to tape for secure storage

Ran CAT 6 cable and punched down 48 port patch panels and keystone jacks

Supported computing resources consisting of 350 workstations and 12 servers for use by 900-1000 students, faculty, and staff

Created and removed user and machine accounts from domain controllers

Instructed new students on procedures for e-mail, domain access, student portal, and Learning Management System (MOODLE) accounts during freshman and library orientations

Monitored Security Patch installation of campus clients using WSUS

United States Navy

Aerographer's Mate Third Class

Awarded 2 Expeditionary Medals

Honorable Discharge after 4 years active and 2 years inactive reserve

Operations Department – USS Tarawa

Meteorology school

CERTIFICATIONS

ITIL Foundation Certificate in IT Service Management October 27, 2018

EMC Information Storage and Management (EMCISA) December 28, 2011

CompTIA Network+ December 31, 2010

CompTIA A+ September 9, 2010

EDUCATION

ECPI University (formerly ECPI College of Technology), Raleigh, North Carolina

Bachelor of Science, Computer and Information Sciences July, 2009

Concentration: Network Security

Graduated summa cum laude with a GPA of 4.00

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