Kathleen M. Lavallee

** ******* **** ****, *****, NH 03038

Mobile: 603-***-****

Home: 603-***-****

PROFESSIONAL EXPERIENCE

Dec 2019 to Elliot Hospital – Internal Medicine, Londonderry, NH Patient Service Representative Present Responsibilities include:

Greet Patients and Visitors, perform check in and check out.

Receive incoming calls and direct inquires to appropriate personal and document messages.

Schedule appointments and process referrals, interact with other departments as needed on referrals.

Maintain efficient work flow e.g. patient rescheduling, payments, mail and faxes. Accomplishments include:

Obtain pre-authorization from insurance companies for special testing.

Continue Education to maintain up to date changes with insurances and company policies. Sep 2016 to Northeast Rehabilitation Hospital, Salem, NH Licensed Nursing Assistant Dec 2019 Responsibilities include:

Manage basic tasks of everyday life for patients with a variety of rehabilitation needs.

Assist Physical Therapist and Occupational Therapist with patient rehabilitation.

Assisting the nurse within scope of practice of a LNA Accomplishments include:

Continuing Education to maintain status of LNA.

Supported several satellite locations with staffing needs including off-shift support. Nov 2013 to Villa Crest Nursing and Retirement Center Licensed Nursing Assistant July 2016 Responsibilities include:

Manage basic tasks of everyday life for patients with a variety of rehabilitation and/or end of life issues.

Assist Physical Therapist and Occupational Therapist with patient rehabilitation.

Assisting the nurse within scope of practice of a LNA Accomplishments include:

Continuing Education to maintain status of LNA.

Multiple recognition instances for service to patients by staff, patients and patient's families. Aug 2008 to Pinkerton Academy, Derry, NH Paraprofessional Dec 2013 Responsibilities include:

Dedicated management of daily activities of a special/medical needs student.

Flexibility in assignment when assigned student was absent. Accomplishments include:

Obtained Licensed Nursing Assistant certificate while working full time. Aug 2004 to Salem School District, Salem, NH Paraprofessional Aug 2008 Responsibilities include:

Dedicated management of daily activities of special needs students.

Multitasking management of up to 23 students throughout school day. Accomplishments include:

Certified paraprofessional with continued education to maintain status.

Completed course in American Sign Language in support of deaf students. Jun 1990 to Automated Medical Systems Account Representative Aug 1992

May 1987 to KGR, Inc. Administration Assistant

Jun 1990

Jun 1981 to Pentucket Medical Associates Account Representative May 1987