Stacy Miller

Des Moines, IA *****

Summary:

Stacy is a results-driven and detail-oriented professional with a solid background in healthcare and customer service roles.

Successfully managed claims work files, work lists, and reports to consistently meet production goals. Adept at adhering to department policies, procedures, and regulatory mandates related to claim submission and account follow-up.

She has the expertise in ensuring accurate and timely submission of patient claims to insurance companies.

Good experience working on MS office tools excel, Word and outlook.

She is good in data entry and data processing with the speed of 40- 50 WPM.

Education:

High School Diploma

Scavo High School – Porter AV, Des Moines, IA

Some College in CMA

Vatterott College-Des Moines - Des Moines, IA, Sep 2006 – Aug 2007

Skills

Vital signs

Insurance verification

Medical billing

HIPAA

Patient care

Meal preparation

Epic

Medical Office Experience

Kronos

Customer service

Medical records

Hospital experience

Computer skills

Work Experience

Unity Point Health – Des Moines, IA May 2019 – Nov 2023

Patient Financial Services Representative

Manages claims work files, work lists, and reports to meet production goals.

Follows department policies and procedures, and regulatory mandates related to claim submission and account follow-up.

Ensure accurate and timely submission of patient claims to insurance companies.

Verify the completeness and accuracy of patient information for billing purposes.

Verify patients' insurance coverage and eligibility.

Confirm the validity of insurance information and ensure proper authorization for services.

Monitor the status of submitted claims.

Investigate and resolve claim denials or rejections.

Collaborate with insurance companies to resolve billing issues.

Acquires technical proficiency and applies computer skills across multiple applications.

Answer inbound calls pertaining to billing, disputes, refunds, and insurance claims.

Rew Materials – Des Moines, IA July 2017 – May 2019

Customer Service Representative

Maintaining good customer relation.

Troubleshoot problems, coordinate with other departments, and find solutions to ensure customer satisfaction.

Answer incoming calls as well as outbound calls.

Developing and maintaining a thorough understanding of the company's products and services.

Identifying opportunities to promote additional products or services to customers.

Suggesting relevant upgrades or add-ons based on customer needs.

Contact this candidate