Edward Ellis
Tucson, AZ *****
ad47h4@r.postjobfree.com
Professional Summary:
Dedicated Service Professional offering polished communication skills. I can bring excellent organizational skills. I have talents to overcome customer objections. I am self-motivated and a true team player.
Authorized to work in the US for any employer
Work Experience
Call Center Customer Service Representative
Alorica - Tucson, AZ
July 2023 to March 2024
• Handled inbound client calls
• Worked on special projects
• Familiar with Bank of America systems
• Strong call flow skills
• Coached new hires
UVO Specialist
Kia - Tucson, AZ
September 2018 to May 2023
• Handled special projects
• Assist with coaching new hires.
• The roadside assistance team handled special roadside assignments
• Created spreadsheets using Microsoft Excel
• Troubleshoot customers issues
• Sales for UVO subscription
• Data Entry
Customer Service Rep
Agero Inc - Tucson, AZ
March 2018 to September 2018
• Assist customers with roadside assistance
• Negotiated contracts with towing companies
• Took payments Via phone
Cashier
JC Penny's - Tucson, AZ
October 2017 to February 2018
• Handled Payments at registers.
• Assist customers with Products and services.
• Assisted customers with returns.
• Replenished Stocks
Education
High school diploma
Cienega High School - Tucson, AZ
July 2013 to May 2017
Skills
• Microsoft Excel, Microsoft Word, Microsoft Sway, Microsoft Outlooks, Microsoft teams, Google Docs and One Drive (7 years)
• AWS (5 years)
• Contract Negotiation (5 years)
• Outbound calls to ensure resubscription of service. (5 years)
• Management (3 years)
• Time management (6 years)
• Account management (6 years)
• Typing (9 years)
• Have experience helping customers Via live chat. (6 years)
• Customer retention (7 years)
• Microsoft Office
• Typing
• Microsoft Outlook
• Microsoft Excel
• Dispatching
• Customer service
• Mac OS
• Software troubleshooting
• Live chat
• AWS
• Oracle
• Front desk
• Salesforce
Certifications and Licenses
Driver's License