OMOREGIE OLUSOLA IBIDOLAPO

*** -**** ***** *********, ****** ONTARIO, N6E 3B8

+1-548-***-****, ad47fc@r.postjobfree.com

Result-oriented and detail-focused professional with extensive experience in customer service.

Seeking a challenging position to utilize my skills in communication, analytics, and strong work ethics in contributing to the efficient functioning of the customer service department of the organization.

SUMMARY OF SKILLS

Communication Skills

Analytical Skills

Taking Initiative

Customer Service

Strong Work Ethics

Attention to Detail

Organizational Skill

Filing, Strategic Planning and execution

Team leadership and Collaboration

CRM system (Power BI)

Excellent use of Microsoft office suites and tools

INSTITUTION ATTENDED WITH QUALIFICATIONS

Graduate Certificate Advanced Communication for Professionals (Expected Graduation: August 2024)

Fanshawe College, London, Ontario

SmartServe April 2024

Standard First Aid/CPR/AED Level C (Blended) Certificate February 2024

Mental Health Awareness February 2024

Advanced Food Safety Certification February 2024

Food Handler

Food Allergen Awareness – Restaurant, Catering and Retail February 2024

Basic Life Support/First Aid Course March 2018

C.M.S Girls Grammar School, Lagos November 1996

Senior Secondary School Leaving Certificate

RELEVANT WORK EXPERIENCE

Customer Service Officer Zenith Bank Plc November 2003 – January 2024

Display of genuine empathy to customers in a fast-paced environment

Determine exact service requirements and input data for other departments to use.

Performs various clerical duties.

Providing introductory information to clients

Following up with clients on customer satisfaction

Provided product knowledge to customers through effective communication

Answered incoming calls and emails, providing support and assistance with product and service transactions.

Organize filling of confidential documents

SOFTWARE

Phoenix, Phoenix Portal, BI, Xpath, Microsoft Suites

VOLUNTEERS ACTIVITIES

Content Creator and Social Media Account Management Joy Cometh Ministry, Lagos, Nigeria

- Taught and mentored team members on Digital Marketing

Member, Joyful Women (Provides Empowerment to Widows in Small Scale Business)

- [Raising Funds for Women and Widows Empowerment, Orphanage and Prison Visitation).

Member, Red Jar Initiative for the less privileged, Zenith Bank Plc, Lagos, Nigeria

-Visitation to the Orphanage

REFERENCES

On request

Contact this candidate