Michele Russell

Mattawan, MI

Work Experience

Medical Assistant

Southwest Michigan Dermatology - Portage, MI

February 2023 to Present

• Support the implementation of quality assurance and control program to guarantee proper compliance with the OSHA and HIPAA regulations, resulting in improved patient satisfaction and a decrease in overhead costs.

• Maintain and enhance the organization's credibility by ensuring the cleanliness and sanitation of all facilities, equipment, and exam rooms.

• Triage patients with concerns, sending prescriptions and refills, scheduling patients for follow up appts.

• Dealing with all insurance carriers for pre authorizations

• Knowledge of ICD codes

• Oversee multiple related responsibilities with a high level of proficiency, such as rooming patients, getting medical history, performing injections, assisting with surgeries, suture removal, wound care, multiple light therapies, sterilization of surgical instruments, venipuncture and ancillary tests per organization's established guidelines.

• Demonstrate independence and efficiency in handling various administrative duties, including maintaining medical records and scheduling appointments, among others, enabling doctors and staff to focus on patient healthcare concerns.

• Contribute as a pivotal member of the interdisciplinary healthcare team by providing ongoing assistance to medical doctors, physician associates to guarantee seamless office operations and optimal patient care.

• BLS

Medical Examiner Investigator

Western Michigan University Homer Stryker M.D. School of Medicine - Kalamazoo, MI September 2021 to Present

• Respond to scenes of reported deaths and perform a skilled investigation

• Determine whether a death is within the Medical Examiner's jurisdiction and requires an investigation, based on Michigan Statutes and Office of Medical Examiner policies and procedures

• Maintain availability by pager or telephone during all work/on-call hours

• Prepare human remains for transport from a scene with proper chain of custody documents.

• Communicate effectively with emergency personnel, law enforcement investigators, and others in order to obtain accurate and comprehensive information regarding the circumstances surrounding a death

• Communicate effectively and compassionately with the decedent's loved ones and other witnesses

• Obtain medical history, recent signs/symptoms of illness/injury from physicians, medical records, emergency personnel, relatives, witnesses, police and other involved persons

• Communicate effectively with Funeral Directors and funeral home personnel

• Submit clear, accurate and objective reports and photographs in a computerized web-based records management system, in a prescribed format in a timely manner for all death investigations

• Assure that the legal next-of-kin is notified of the death as soon as possible

• Perform and document post-mortem examinations, obtain post-mortem blood, COVID swabs and urine samples, requisition post-mortem radiographs and obtain post-mortem digital photographs at the direction of the Medical Examiner or forensic pathologist. Patient Service Associate

Quest Diagnostics - Kalamazoo, MI

May 2022 to February 2023

• Collect specimens according to established procedures. This includes, but not limited to: drug screens, venipuncture, biometric screening and insurance exams

• Administer oral solutions according to established training.

• Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.

• Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from req or pulling order from database; managing Standing Orders.

• Enter billing information and collect payments when required, including the safeguarding of assets and credit card information.

• Data entry and processing specimens including labeling, centrifuging, splitting, and freezing specimens as required by test order.

• Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed.

• Perform verification of patient demographic info/initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.

• Insurance verification.

• act as a coach, mentor, instructor and resource advisor for new employees, as well as be the point of contact to staff on-site.

Emergency Room Technician

Ascension Borgess - Kalamazoo, MI

October 2021 to May 2022

• Providing emergency care to patients in the ER by monitoring temperature, pulse and blood pressure

• Assisting with emergency medical processes, such as dressing wounds, IV starts, insertion of Foley catheter, Trauma’s, Strokes, Cardiac events, EKG’s, casting/ splinting injured limbs and administering stitches.

• Compiling all medical paperwork for patients, such as discharge instructions, medical aid documentation and aftercare guidelines.

• Take medical samples from patients, such as blood or urine.

• Assist doctors or nurses during medical procedures by handing them medical instruments and monitoring patients’ vital signs

• Ensure that patients receive their medication

• Inform patients’ family members about the status of their condition as well as their medical needs

• Help the nursing and administrative staff with updating patient medical records

• Screening behavioral health patients

• BLS certified

Life Insurance Examiner

APPS Paramedical - Kalamazoo, MI

November 2019 to September 2021

• Perform insurance exams in client's homes or businesses which includes medical histories and physicals.

• Collect various samples such as blood, urine and saliva.

• EKG, blood pressures as well as height and weight.

• Scheduling clients

• Faxing, scanning all documents to insurance companies.

• Centrifuge blood specimens, pack and send through FedEx same day. Lab Assistant

Ascension Borgess - Kalamazoo, MI

December 2014 to November 2019

• Perform inpatient/outpatient lab draws

• TB, MRSA screenings and drug screens.

• Traveled to local nursing homes to draw blood.

• Inlab duties included centrifuging blood specimens and resulting, registering specimens in the system as they came in to be processed, insurance verifications.

• computer knowledge of programs such as Word, Cerner, EMR and epic

• entering in lab requests from physicians

• answering multi line phones

• communicating closely with physicians on results of tests

• responding to emergency room traumas and code blue events.

• Training new hires

Lead Lab Technician

Jasper Medical Research - Kalamazoo, MI

May 2012 to December 2016

• Worked closely with Physicians on adverse reactions to the drug

• Created SOP guidelines

• drew timed blood draws for drug dosage intervals

• EKG's and vital signs

• on admission would perform drug tests, BMI, medical histories

• centrifuge specimens

• prep and ship specimens to drug companies.

• Set up drug studies with proper equipment and drawing tubes at specific time intervals

• answering phones

• adding labs in computer from physicians

• scheduling employees

• train new hires.

Patient Care Associate

Bronson Methodist Hospital - Kalamazoo, MI

September 1997 to May 2012

• Admitting new patients

• Answering multi phone lines

• Entering new physician orders into Cerner

• Answering call lights

• Vital signs and EKG’s

• Performing ADL’s

• IV starts, blood draws, performed peritoneal dialysis, performed Straight and in dwelling Foley catheters, NG/ OG insertions and feedings

• Simple dressing changes

• Morgue care

• Transporting patients to/from procedure

• Recording Strict I/O’s

• Tracheotomy care

• Knowledgeable of ICU monitors

• Geriatric and Pediatric/PICU/ NICU care

• ROM with Physical/Occupational Therapy

• Trained new hires

Education

Some college in Nursing

Kalamazoo Valley Community College - Michigan

July 2000 to June 2001

High school diploma

Parchment High School - Michigan

August 1980 to May 1993

Skills

• Documentation review

• Vital signs

• Medical terminology

• EMR systems

• Medication administration

• Intake

• Blood sampling

• Patient care

• Anatomy knowledge

• Patient service

• Hospital experience

• Basic life support

• Medical office experience

• EHR systems

• Phlebotomy

• Epic

• Triage

• Phone triage

• Experience administering injections

• Primary care

• Pediatrics

• Care plans

• Patient monitoring

• Patient observation

• HIPAA

• Catheterization

• Discharge planning

• ICD-10

• Venipuncture

• Medical Records

• Cerner

• Employee Orientation

• Dialysis Experience

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