It Support Engineer

STEVE MC CLOUD C. MANUEL

PROFILE

Hi,

I’m Steve Mc Cloud C. Manuel but my friends call me CLOUD.

I’m a funny guy and easy to get along person,

A dedicated and passionate person

A loving father of Two kids.

Pursuing my Dream as an I.T and Looking forward to be a Cyber Security IT.

CONTACT

PHONE:

+639********* / +639*********

EMAIL:

**********@*****.***

HOBBIES

Riding my Motor Cycle

Watching movies

Playing online games

Reading manga

EDUCATION

ST. CLARE COLLEGE

2014 – 2018

Bachelor Of Science in Computer Science

WORK EXPERIENCE

Meiyo Kenshin Technologies

2023 – 2024 to present

IT Support Engineer/IT System Admin

Daily Task - Managing the Server (Back Up Servers / File Server “Synology”) Printers/Desktop/Laptop and CCTV Devices / Managing User’s Active Directory and DHCP’s / Managing Application “Outlook, MS Teams, Open VPN, Web Based Email “Axigen”, ETC.

Major Task Performed – Installation of Multiple CCTV’s and I.P Phones on 25th floor New Office for Staffs / Physical Server Machine Upgrade “O.S Upgrade from 2016 to 2022 Server” / File Migration Using CMD Server to Server / Creating a Multiple Domain Controller on a Single Domain/Forest /

Occasional Task – Reformatting Laptop/Desktop Assets, Installation of Default Apps for Newly Hired Staff, Setting Up New Laptop Asset Replacement for Retired Assets (Per Batch and Groups “10 Laptop Assets Minimum”), Setting Up Big Conference or Small Conference Room TV, Laptop/Projector if there’s a Meeting or Client Visit.

Wipro CSR

2021

Health Care Account aligning/adding/removing insurance on the account, billing inquires over the phone

Alorica CSR

2019

We handle bank account holders as customers over the phone answering bank related concerns and billing for credit card users

Teletech OJT

2017

IT STUFF Performing IT Related work such as maintaining Computer/Anti-Virus/Windows Update/Remote Desktop/Software Hardware Trouble Shooting/Deploying Assets etc.

Teleperformance CSR

2014

As a universal agent we handle account, billing, technical support for customers for telco

SKILLS – AREAS OF EXPERTISE

Active Directory User Management

Microsoft Office 365

Build/Manage Virtual Machines (VMWARE)

Client And Server Technology

TIER 1 Trouble Shooting

Help Desk Ticketing System

Good Communication Skills

Basic knowledge (PHP, CSS, HTML)

Manageable In Computer

Remote Desktop/laptop

Contact this candidate