Mark Hilleary

ad47e1@r.postjobfree.com

916-***-****

SUMMARY OF QUALIFICATIONS

Senior Technical Manager with proven track record of leading teams through IT transformations. Leader with demonstrated ability to motivate, mentor, and drive teams to meet business objectives through successful delivery of IT initiatives.

Exceptional ability to engage key corporate customers and influence diverse audiences, including executives and technical experts. Excellent presentation and communication abilities.

Extensive experience in data warehouse and reporting from both a business and technical perspective.

Deep expertise in information management technologies. Knowledge and deep technical experience with Oracle and Microsoft Technologies, software development, EDI, E-commerce, Data Warehousing, BI, ERP, UX, PCI compliance, SOX compliance, EMV, and POS systems. Have worked extensively with Agile and Waterfall software development methodologies, SDLC, and Release Management.

Deep expertise in development of insurance systems, including underwriting, policy issuance, claims management, and insurance data warehousing platforms.

Management Tools: TFS, Jira, MS Project, MS Test Manager, Visio, Caliber, HP QC, Wrike, Basecamp

Technical Tools: Visual Studio, Toad, Oracle RDBMS, Oracle SQL Developer, MS SQL Server, PL/SQL, MS SSMS, SSRS, Crystal Reports, Power BI, Azure EMPLOYMENT HISTORY

Thomson Reuters (March 2020 – December 2023)

Sr. Manager of Software Development

Inspire, grow, and develop talent while providing vision and setting the direction for the team. Direct a group of engineering professionals responsible for the design, development, and implementation of all applications core to fraud detection and compliance products and services. Remove barriers to execution for the team.

Manage teams of software engineers, QA managers, and Deployment resources. Deliver high-quality products and features through the software project lifecycle (design, build, test, and release on time).

Drive scrum activities including daily stand-ups, sprint planning, backlog refinement, sprint reviews, and sprint retrospectives.

Collaborate with executive management team to define overall product strategy. Identify and implement best-practice methodologies that streamline and reduce company overall product development costs.

Promote a culture of software innovation excellence and continuous improvement of our development process and code quality.

Pondera Solutions (January 2018 – March 2020)

Director of Software Development

Pondera Solutions leverages advanced prediction algorithms and the power of cloud computing to combat fraud, waste, and abuse in government programs. Our core cloud-based detection system, Fraud Detect, helps our clients detect and prevent hundreds of millions of dollars in improper payments in Medicare, Unemployment Insurance, the Supplemental Nutrition Assistance Program (SNAP), Tax, and other large government programs.

Responsible for the management and execution of project plans and delivery.

Manage the day-to-day activities for the development team within an Agile/Scrum environment.

Make decisions in terms of any development strategies at the technical level, publish recommendations and advise on related best practices at the business level.

Identify process/technology challenges, any deficiencies that need to be addressed, and drive those changes to successful adoption.

Manage departmental resources, as well as the staffing, enhancing, and maintaining of a best-in-class software development team.

Utilize the latest advancements in code generation tools, software development frameworks and design patterns, and cloud-based services.

Launch Consulting (September 2012 – December 2017) Senior Technical Program Manager

Responsible for management and delivery quality of software development teams. Major initiatives include E-commerce, POS, PCI compliance, SOX compliance, CRM, EDI, BI, and data warehousing.

Hands-on development manager deeply involved with architecting and implementing technologies including MS .Net, SQL Server, Oracle, SOAP, XML, JSON, Web Services, and custom API’s.

Managed the development of a custom EDI software solution for a major retail company. Cost reduction estimated to be over $500,000 per year, with data quality improved by 30%.

Managed the development of a fully integrated, one step electronic application process for retail customers to apply for credit offerings seamlessly/electronically from multiple financing providers. Reduced credit approval processing time from 45 minutes to 5 minutes.

Managed the development of a custom cloud-based payment processing solution that fully integrated with the point-of-sale system running in 350 brick–and–mortar retail locations. Streamlined the entire POS process, eliminating unnecessary costs and time associated with inefficient procedures.

Managed the development of an E-commerce website with full integration to backend systems including payment collection, order input, and order fulfillment.

Managed the development of an enterprise-wide web-based time and attendance application for all hourly employees of a 10,000-employee company. Data driven implementation of requirements per state for lunch breaks and overtime pay reduced the company exposure to legal liabilities.

Managed the conversion of a reporting solution for a major financial institution (Credit Union). o Sunset current Fiserv proprietary platform, leveraging new Microsoft technology. o Assist in effectively implementing the MS Power BI technology. o Rebuilding the data warehouse.

o Enable Self-Service reporting for end users.

o Provide recommendations for refining Data Governance policies and practices, and advising on best practices for roles and responsibilities of a Data Governance Committee. Hewlett-Packard (February 2002 – August 2012)

Software Development/Delivery Manager (September 2006 – July 2012)

Effectively managed on and offshore development teams from concept to deployment. Spearheaded the team’s deployment of reseller channel systems that process claims exceeding $1 billion annually.

Hands-on manager deeply involved with implementing technologies including MS Visual Studio, .Net, C#, SQL Server, T-SQL, Oracle, HTML, SOAP, XML, JSON, Web Services, and custom API’s.

Using the workflow services of Oracle BPEL Process Manager, developed a set of integration services with human workflow into a single end-to-end process flow to support product distribution channels.

Extensive experience delivering technology projects using Agile/Scrum/Waterfall methodologies.

Directed software design and development while remaining focused on internal customer needs.

Performed resource management functions including recruiting, coaching, and supervising staff.

Delivered high profile critical projects that required coordination and collaboration with multiple worldwide clients, departments, teams, and external vendors.

Demonstrated track record of obtaining results in a global, matrix-managed environment.

Successfully managed IT portfolio, spend, and governance metrics. Technical Project Manager (October 2004 – September 2006)

Successfully managed a 10-person engineering team for the conversion of an existing legacy pricing system to Microsoft .Net technologies.

Directed software architecture, development, testing and documentation for client server and 3-Tier architecture application stacks.

Managed projects improving efficiency in sales processes for HP’s largest customer accounts.

Reviewed functional requirements and documentation from business project managers.

Collaborated in requirements definition, prototyping, design, coding, testing and deployment of innovative IT solutions within a global IT environment. Software Architect / Lead Developer (April 2002 – October 2004)

Designed the architecture and roadmap of the HP sales tools used to create million dollar-plus quotes for major accounts. This system drove sales for all non-standard large channel deals.

Guided the code solutions and the technical architecture with development team members.

Provided deep technical support and leadership in a complex mission critical global pricing system environment.

Programmed as an Oracle PL/SQL Developer in Analysis, Design and Implementation of Business Applications using the Oracle Relational Database Management System

Designed, developed, tested, deployed, and maintained multiple small to large scale projects that delivered the next generation pricing platform application stack within HP. EDUCATION

B.S., Management Information Systems

California Polytechnic State University, San Luis Obispo

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