Deyanira Bravo

**** ***** *****

Irving, TX ***61

469-***-****

Summary of Qualifications

Experienced in general office practices with extensive experience in customer service. Proficient in Windows, Word, Excel, PowerPoint. Outstanding communication and interpersonal skills. Detail oriented with knowledge of diverse cultures. Team player with emphasis on quality.

Experience

SIEMENS, Irving, TX

Emergency Alarm Operator, 2019-present

Answer incoming calls from security alarm clients and aid them with account information, place alarm systems in test mode and enter pertinent customer information into the company system. Respond to alarm signals by contacting the account holders and dispatching emergency services when needed.

ROBERT HALF(LYNX SERVICES), Irving, TX

Customer Service Representative, 2019

Assisted State Farm clients with auto glass claims

ADT SECURITY SERVICES, Irving, TX

Customer Service Representative/Emergency Dispatch Operator, 2011-2018

Provided high quality technical support to clients when security alarm systems were not working properly. Advised customers on various troubleshooting techniques while maintaining patience and a positive attitude.

Handled incoming alarm signals and made proper outbound calls to customers and dispatched appropriate authorities when needed.

Implemented order entry skills as well as my bilingual talent when helping both English and Spanish speaking customers.

CUNA MUTUAL, Fort Worth, TX

Bilingual Customer Service Agent, 2007 - 2010

Assisted members with questions regarding their credit union membership.

Provided superior customer service and work quality while demonstrating

attention to detail, flexibility and innovation in resolving problems.

Demonstrated effective communications skill and worked well with others at all

levels.

Highly trained and skilled in processing personal and confidential information.

Responded to inbound service calls in a fast-paced, high-volume call

center. Dealt tactfully and effectively with difficult customers maintaining

accuracy, efficiency, and a positive friendly attitude.

Involved with all aspects of customer service and order entry including solving

problems, answering questions, taking loan applications, money transfers, balance inquiries and working with customers to ensure fantastic service.

Maintained and encouraged customer loyalty through the courteous and efficient resolution of disputes, complaints, and discrepancies.

ICT GROUP, Carrollton, TX

Customer Care Advisor, 2006 - 2007

Answered incoming calls - average 60 per day - resolving numerous issues with customers on their existing cellular phone accounts. Also implemented fluency in Spanish language to provide customers with accurate and precise

translation.

Activated new accounts on company system utilizing data entry, programmed

phones, added money to accounts through credit card / prepaid card

transactions and updated them as was necessary.

Troubleshooted phones concerning technical issues, placed orders, and

transferred calls to appropriate departments when needed to insure customer

satisfaction.

EXCEL, Coppell, TX

Quality Assurance, 2004

Tested computer hard drives assuring quality before delivery to companies in

different parts of the world.

Packed and inspected drives with their cables before appropriately placing them

in boxes and setting them on pallets to be taken out to warehouse for shipping.

At various times aided other workers out on the hand lines with labeling and

product log entries. Helped on wrapping machine and performed various rework

tasks to promote a more rapid work flow and provide much needed product

support.

NEIMAN-MARCUS, Irving, TX

Customer Service Representative, 2000 - 2001

Presented customers with pleasant voice when taking their catalog orders.

Utilized company's integrated system to create new orders and retrieve old ones.

Assisted customers with various questions and concerns regarding their existing

accounts.

Education

Certificate, 1998

Expert Solutions, Richardson, TX

General Office Specialist

H.S. Diploma, 1996

Irving High School, Irving, TX

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