Kristina M. Brantley

**** ******** **** ** ****, Texas 77449 346-***-****, ad47ch@r.postjobfree.com

OBJECTIVE: To maintain a major position within a company that believes and enforces good work ethic. To grow within the company while offering effective leadership skills, problem solving skills, and excellent customer service skills. Skills much needed to assist with the day to day running of a successful company.

EXPERIENCE

Court Bailiff- October 2008- Present City of Houston Houston, TX 40 Hours per week worked.

Maintain order in the courtroom

Maintain security

Check in citizens by calling court dockets

Research ticket information

Assist the Judge and Court personnel by escorting the Judge, instructing citizens to fill out motion for continuance forms, handing out dismissals, dealing with irate citizens.

Assist citizens with questions and concerns or court locations

Add cases to court dockets

Print necessary paperwork for citizens

Notifying other courts if a citizen has arrived on time but in the wrong location.

Apart of the Emergency Response Team Assist who assist citizens who have taken ill while in court until HFD or HPD arrives.

Clean and sanitize the clerk and Judges areas.

Follow along with the docket call and mark the docket notating late arrival times, warrant issued, or dismissal.

Explain defensive driving or probation paperwork to citizens when necessary.

Escort disabled citizens to the handicap access.

Escort wedding parties to courtrooms so Judges can officiate their wedding, also explain the marriage license delivery time.

Annex court overflow, escort citizens to other courts for assistance.

Call court to order, by announcing the Judge on the bench.

Give the court rules.

Contact HPD Officers and Inspectors by phone when needed in court by the Judge or Stares Prosecutor.

Walk the court continuously to make sure citizens or adhering to court rules.

Experience in using Microsoft Office, Microsoft Excel, Microsoft Outlook, Kronos, and C-Smart

Customer Service- January 2008- August 2008 West Beaumont, TX 25 Hours per week worked.

Processed incoming calls from customers concerning their energy accounts with Dominion Virginia Power.

Assisted customers with account verification, processed customer accounts, and also brought customers account up to date from past due.

Started, Stopped, Moved service for customers

Issued work orders

Handled very important customer information needed to access accounts in accordance to company policy.

Customer Service-July 2007-December 2007 Conns Beaumont, TX 40 Hours per week worked.

Call customers using an automatic dialer system concerning past delinquent accounts.

Update customer information pertaining to accounts located within the company’s data base

Handled valuable customer information personal and financial

Take payment information from customers over the phone using valid credit card or checking account information.

Leave detailed and professional voice messages for customers when they could not be reached.

Correctional Officer- November 2004- July 2007 CiviGenics Liberty County Liberty, TX 40 Hours per week worked.

Assure the safety of fellow co- workers and community, while overseeing offenders.

Perform scheduled security checks for the entire unit answered multi- line telephones, and 2/way radio communication.

Controlled doors and gates by operating a control panel board

Assigned visitation to offenders

Maintained daily cash balances/withdrawals from cash drawer

Documented and processed offender receipts and cash balances on proper forms.

Correctional Officer-May 2002-October 2003 Stiles Unit Beaumont, TX 48 Hours per week worked.

Maintained accurate accountability of offenders at all times and also through facility scheduled count reports.

Completed in/outs of offenders entering or leaving a specified location.

Oversaw offenders while attending recreation, cafeteria, and commissary.

Education

Ozen High School Beaumont, TX

Diploma Graduated May 2000

CERTIFICATES

Correctional officer completion

REFERENCES: Available upon request

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