Dedra A. Davis

*** ******* ***

Bellwood, IL ****4

708-***-****

TECHNICAL EXPERIENCE

ITW Loma Systems, Carol Stream, IL – May 2014 – Currently

• Technical Support Engineer:

~ Maintaining comprehensive and efficient technical support on metal detection, check weighing and x-ray systems for United States and Canadian customers.

~ Developing technical relationships, technology reviews and discussion, and opportunity of the metal detection market.

~ Effective communication liaison between Loma Systems and key customers along with transactions between Loma Systems facilities.

~ High call volume telephone support with troubleshooting

~ Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.

~ Performing field service work as needed.

~ Maintained customer, sales, and support information in Lotus Notes data system.

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• Technical Service Engineer Team Lead:

~ Acted as the Technical Support Team representative in Product Development meetings.

~ Brought up-to-date technical information to the Technical Support Team and Field Service Engineers.

~ Asist in solving advanced technical issues for internal and external customers and provide an interface between engineering and customer facing team for questions and issues for Food Inspection Technology.

~ Developed administrative scripts to facilitate system administration tasks.

~ Motivating staff and creating a space where they can ask questions and voice their concerns.

~ Being transparent with the team about challenges, failures and successes.

~ Delegating Task and achieving daily, weekly, and monthly goals.

~ Determining project requirements and developing work schedules for the team.

~ Developing staff talented individuals by matching growth opportunities with personal interests.

~ Manage the technical support team, providing line management, mentoring and engagement with other support teams.

~ Manage and prioritize workload in accordance with various responses.

~ Ensure that queues are managed effectively & provide technical support to clients.

~ Knowledge of UL standards, ISO9001 and MSDS requirements.

~ Tested returned goods and created failure analysis reports for customers.

~ Prepare quotes and work as a liaison with sales managers and customers.

~ Following standard procedures for proper escalation of unresolved issues to the appropriate internal team.

~ Maintained customer, sales, and support information in D365 data system.

Micro Link Devices, Niles, IL – August 2009 – May 2014

• Engineering Technician:

~ Maintaining processes related to the test and characterization of compound semiconductor solar cells, heterojunction bipolar transistors, and other semiconductor devices.

~ Development of test methods, test automation, X-ray analysis testing, interfacing test stations to the network and SQL database, statistical analysis of data, preparation of reports.

Renishaw Inc, Schaumburg, IL – May 2000 – April 2009 - Application / Technical Support Engineer

• Encoder Product Division:

~ Integration of optical, magnetic linear and rotary encoder systems.

~ Installation and repair of linear laser systems.

~ Motion control feedback solutions for robotics, medical, military, aluminum cutting machines, large printers, Machine Tool and CMM manufacturing industries.

• Sales and service calls are made throughout the United States:

~ Make presentations and provide training both in-house and at customer’s facilities.

~ Plan and coordinate new product introduction.

~ Product pricing.

~ Placing incoming orders, modifying existing orders or cancelling orders.

• Created selling solutions:

~ Sales support manuals for field representatives.

~ Application notes for core products.

~ Prepare quotes and work as a liaison with sales managers and customers.

~ Maintained customer, sales, and support information in CRM data system.

~ Responsible for Quality Assurance issues with customers and our United Kingdom office.

• Established strong ties with OEMs, Distributors and End Users to support our sales efforts:

~ Helping with application needs and service.

~ Technical installations.

~ Part identification of product requirements,

~ Assist customers with problem solving techniques by phone.

~ Knowledge of UL standards, ISO9001 and MSDS requirements.

~ Tested returned goods and created failure analysis reports to customers,

• Created a comprehensive plan and schedule of technical training for customers:

~ Prepared a troubleshooting manual for core products.

~ Prepared technical data sheets, brochures and product guides.

~ Provided integration for a variety of motion control systems.

Electronic Technician - May 1996 - July 2000

• As Service Technician II:

~ did more complex repairs and interacted on the telephone with customers regarding repair problems.

• As Service Technician I:

~ performed basic repair procedures on electronic measuring devices.

Allen Aircraft Company, Elk Grove, IL – October 1992 – April 1996

• As Avionics Service Technician:

~ did component level repair for avionic instrumentation.

MILITARY EXPERIENCE

United States Navy – October 1984 – July 1992 – Avionics Electronics Maintenance Technician

• Rank: E3 - Airman

Skills

~ Operating Systems: Windows NT/2000/XP (workstation & server), CRM, Windows 95/98/ME,

MS Word and Ms Excel.

~ Worked with AutoCAD drawings, schematics and diagrams.

~ Experience operating voltmeters, oscilloscopes, programmable power supplies, soldering, drill presses and lathe.

~ Quick learner with ability to translate complex ideas and processes into technical facts or persuasive non-technical presentation.

~ Excellent organizational skills, mechanical aptitude, and the ability to prioritize workload.

~ Attention to detail and precision, solid work ethics concerning meeting deadlines and reliability.

~ Excellent communication and interpersonal skills.

~ Excellent Multi-tasking skills.

EDUCATION

Proviso West High School, Hillside, IL – June 1984

Naval Electronics Technical Center, Millington, TN – August 1985

Electronic Technology

Naval Electronics Advanced Electronics Training, Orlando, FL – December 1985

Electronic Technology

Triton College, River Grove, IL – October 1994

Advanced Electronic Theory

References available upon request.

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