RUFFA MAE A. MATADOS

ADDRESS: DPWH COMPOUND *ND ST., PUNTA STA. ANA, MANILA

DATE OF BIRTH: SEPTEMBER 22, 2000

PLACE OF BIRTH: CATBALOGAN CITY, SAMAR

NATIONALITY: FILIPINO

MARITAL STATUS: SINGLE

GENDER: FEMALE

LANGUAGES SPOKEN: WARAY-WARAY, TAGALOG, AND ENGLISH CONTACT NUMBER: 097********

EMAIL: ad47b8@r.postjobfree.com

OBJECTIVE

A thriving girl who had years of experience in first hand customer service. I want to expand my career and skills and become a valued asset with your company and I am committed to sustain top tier performance.

HIGHLIGHTED SKILLS

Fast and efficient in giving first hand customer service, adaptive.

Currently at 55-60 WPM typing Speed with 98% accuracy

Can generate quality and professional emails

Has skills on pitching Sales, Retention and Billing.

Multi-tasking such as typing and data-entry, documentation, sending emails all while assisting customers with a positive attitude.

Mastered CRM tools – Salesforce and Digital River EXPERIENCE

SM Development Corporation

Property Specialist 1 January 2024 – February 2024 Sitel Ethon Cyberpod

Chat Support Agent (Sales and Retention) August 2022- December 2023 SVI Podium/ SM Marketplace

Cashier August 2021 – January 2022

Jollibee Foods Corporation

Service crew February 2019-February 2020

DTI Department of Trade and Industry

Internship

Journalizing

Bookkeeping

Microsoft Excel (PIVOT table and Vlookups)

EDUCATIONAL HIGHEST ATTAINMENT

4th Year College - BSBA- Major in Marketing in Rizal Technological University (Graduated on October 25,2022)

AWARDS AND ACKNOWLEDGEMENTS

September 2019, I won as the queen of suggestive selling by the management of Jollibee-Boni Halcon.

November 2022, won for having the highest score in Sales Rate

Best in Conversion Rate (sales count) – 4 consecutive months as top 1 sales agent (international)

March 2023, won for having the highest score in Retention Rate