Customer Service Tech Support
Resume:
Tiffany Harvey
Customer Service
Mission Hills, CA 91345
************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Debt Collector
Caine & Weiner - Sherman Oaks, CA
September 2021 to Present
Making outbound calls and taking incoming calls to assist in providing detailed information and taking in payments, while making sure the client and the debtor are happy with the outcome. Customer Service/Sales Agent
AT&T - Mission Hills, CA
May 2022 to January 2024
Working with various customers on account billing and tech support issues, while making friends and making sales for new phones, tablets, and watches. Customer Service/Sales Representative
AT&T - Mission Hills, CA
May 2022 to April 2023
Assisting customers with various issues such as billing, tech support, and general account management, while also trying to get to know the customer on a personal level to give the best option to upgrade or add a line as needed.
Portfolio Analyst
Paysafe Group - Westlake Village, CA
September 2017 to November 2019
Working closely with underwriters to verify accounts and make sure all information is correct before boarding the account.
Customer Service Specialist
iPayment inc - Westlake Village, CA
July 2010 to September 2017
Taking various calls to assist merchants with any and all questions. Monitoring the call volume and the break/lunch schedule to make sure the call center runs smoothly. Customer Service Representative
iPayment inc - Westlake Village, CA
October 2007 to July 2010
Taking various customer service calls to assist all merchants and agents. Claims Specialist
First American Home Warranty - North Hills, CA
November 2004 to September 2007
Assisting a various portfolio of homeowners claims for many home services, working closely with many different contractors and plumbers by dispatching them to the home owner and making sure the claim is complete and to the homeowners liking.
Education
N/A in Nursing assistant
UEI College - California
November 2005 to April 2006
High school diploma
Grover Cleveland High School - Reseda, CA
July 2003
Skills
• Underwriting
• Risk Management
• Portfolio Management
• Financial Analysis
• Relationship Management
• Time management
• Computer literacy
• Financial Report Writing
• Customer Relationship Management
• Strategic Planning
• Negotiation
• Credit Analysis
• Search engines
• CRM Software
• Pricing
• Customer service
• Heavy lifting
• Typing
• Sales
• Technical support
• Leadership
• Cold calling
• Negotiation
• Salesforce
• Risk management
• Credit analysis
• Portfolio management
• Windows
• POS
• Underwriting
• Databases
• Team management
• Management
• English
• Communication skills
• Time management
• Contracts
• Financial report writing
• Relationship management
• Customer relationship management
• Microsoft Office
• Organizational skills
• PCI
• Administrative experience
• Microsoft Word
• Phone etiquette
• Microsoft Excel
• Data entry
• Microsoft Powerpoint
• Computer literacy
• Computer skills
• E-commerce
• Google Suite
Certifications and Licenses
Property & Casualty License
Assessments
Proofreading — Proficient
March 2022
Finding and correcting errors in written texts
Full results: Proficient
Sales skills — Proficient
March 2022
Influencing and negotiating with customers
Full results: Proficient
Scheduling — Proficient
March 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Customer service — Proficient
February 2022
Identifying and resolving common customer issues
Full results: Proficient
Mechanical knowledge — Proficient
February 2022
Understanding and applying mechanical concepts and processes Full results: Proficient
Attention to detail — Proficient
February 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Written communication — Proficient
March 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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