Customer Service Representative

MYA BRADLEY

PROFESSIONAL SUMMARY

Passionate about promoting lasting customer satisfaction by delivering

quality service and unparalleled support. Proficient in customer service

best practices and related options. To seek and maintain full-time

position that offers professional challenges utilizing interpersonal skills,

excellent time management and problem-solving skills.

WORK HISTORY

Customer Service Representative, 03/2021 to 02/2024

Alorica - Remote

+ Analyzed customer service trends to discover areas of opportunity and

provide feedback to management.

+ Assisted customers in navigating company website and placing online

orders, improving overall user experience.

+ Conducted training sessions for Customer Service Representatives on

various aspects of the job including soft skills development, product

knowledge enhancement, and procedural updates.

Technical Support Representative, 06/2019 to 01/2021

Everise - Remote

+ Researched and identified solutions to technical problems.

+ Resolved diverse range of technical issues across multiple systems and

applications for customers and end-users across various time zones.

+ Helped streamline repair processes and update procedures for support

action consistency.

EDUCATION

05/2019

Red River High School - Coushatta, LA

LANGUAGES

English

CONTACT

Address: Shreveport, LA 71105

Phone: 318-***-****

Email: ********@*****.***

SKILLS

+ Record preparation

+ Multi-line phone talent

+ Microsoft Office

+ Warranty Service

* Estimating

+ Active Listening

+ Microsoft Exchange

+ Client Relations

+ Remote Office Availability

+ Microsoft PowerPoint

+ Teamwork and Collaboration

+ Service standard compliance

Contact this candidate