Operations Manager

Lamar A. Magee

**** ******* ****. • New Orleans, LA 70122 • (ph.) 972-***-**** • ***********@*****.***

Objective

Dedicated Operations Manager seeking a position with a growing company that will utilize and incorporate 25+ years of managerial skills and customer service experience.

Key Qualifications

Highly skilled and dependable Transportation Operation Specialist with experience in road transport operations, logistics, warehousing, grocery, food services, store delivery, final mile, radio communication, invoice processing, scheduling and cost-effective route planning.

Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.

Strong problem solver who can identify and evaluate a situation and implement a satisfactory solution.

Excellent interpersonal, verbal and written communication skills interacting collaboratively with customers, management, dispatchers and other staff members.

Professional Experience

Clouet & Abundance New Orleans, LA 9/2022 – Present

Contract Manager

Contract Manager for Former Employer Cardinal Logistics. This position is a mid-level senior position. I support facilities and processes throughout the U.S. for the Last Mile Division.

Recruiting

New Hire Training

Scope of work for incoming I/C’s and their teams

Expert in P&L/Financials

Cardinal Logistics New Orleans, LA 10/2015 – 9/2022

General Manager

Identify and resolve performance issues

Encourage professional driver appearance and behavior.

Make safety-conscious decisions. Ensure compliance with all policies and procedures

Provide on-going direction and leadership to ensure superior customer service.

Consistently meet or exceed gross profit goals

Collaborate with others in the organization to identify and implement both local and global creative

solutions to improve retention.

Mentoring/training drivers

Provide on-going direction and leadership to driver and internal associates to ensure superior Customer

Service and key factor achievement

Manage driver payroll.

Responsible for creating master bill for our customer on a weekly basis, ensuring all charges were accurate.

Facilitate driver and non-exempt associate individual development, education and training through daily coaching and regular business partnerships and performance appraisals.

Schneider National Inc. Mc Calla, AL 4/2013 – 9/2015

Fleet Specialist

Proficiency in COM with building shipments

Driver Experience

Yard Switcher experience

Managing customer relations

Proficient with Oracle based applications

Experience with driver metrics

Monitored driver productivity and optimized procedures to ensure on time deliveries

Driver Management

Establish solid business relationships

Maintain open, accurate and timely two-way communications with drivers and internal associates

Dispatching shipments through SPA

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