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Customer Service Project Management

Location:
Riverside, CA
Posted:
April 23, 2024

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Resume:

MICHAEL HOWARD

**** ****** *****, *********, ********** 92503 Mobile: 951-***-****

Email Address: ad477a@r.postjobfree.com

CAREER OBJECTIVE:

To obtain a position with a company where I can use my skills, hardworking abilities, and professional experience to benefit the company and be of service to others.

EDUCATION:

San Bernardino Community College, San Bernardino, California

Professional Courses in Microsoft Office Suite, Programming, and Coding

Westside High School, Omaha, Nebraska

Diploma

SUMMARY OF QUALIFICATIONS:

Efficient project management, communicated clearly and professionally with service users, vendors and colleagues in person and email

Excellent time management and organizational skills

Highly attentive to detail with the ability to meet and exceed work deadlines

Detailed knowledge of Microsoft Suite Programs

Record maintenance and report generation

History of exceeding employer goals and customer expectations

Scheduled and tracked employee trainings, and verified weekly attendance

Completed and submitted spreadsheets and proposals to management

Searched and contacted vendors on-line for new employee trainings

Provided employee support as needed and good customer service

Ordered and shipped parts to current and former customers to maintain their bus fleets

Used various shipping software i.e, UPS, FedEx

Developed and provided financial projections for the current and upcoming years

Streamlined and implemented efficient procedures, resulting in increased sales

Conducted sales, filed paperwork, and provided excellent customer service over the telephone

Developed good working relationships

Scanned labels and invoices

Sorted, packaged, and shipped customer orders

Work efficiently in a fast-paced environment and under pressure

PROFESSIONAL EXPERIENCE:

D/T Carson, Riverside, California

Training Clerk - 10/2022 to 04/2023

Assistant Manager Parts Department - 01/2018 to 12/2021

Kohls Distribution Center, San Bernardino, California

RFID Scanner and Packager

09/2013 to 04/2014

REFERENCES FURNISHED UPON REQUEST



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