ALEXANDER J. BERNHAUSER

Helpdesk and IT Support Technician

CONTACT

267-***-****

ad476q@r.postjobfree.com

Warrington, Pennsylvania

EXPERIENCE

ISS Solutions March 2023 – March 2024

Computer Support Helpdesk supporting Bayada Home Health Care

Providing Phone support for Traveling Nurses to resolve IT / computer issues with the Okta website or Alayacare app.

Respond and resolve calls from the traveling nurses in an accurate and timely manner so that they can provide care to their patients.

Worked as part of the Computer Support team handling a high volume of Customers / Nurses inquires daily.

Maintained accurate records and documentation to support help that was provided.

McDonald’s December 2019 – March 2023

Cashier / Manager in Training

Dealt with customer orders and processing of payment.

Prepared food and drinks plus inventory restocking

Worked at the counter and at the Drive Thru

Dealt with customer complaints by quickly assessing and analyzing the problem and trying to create a win-win solution.

To solve issues by using effective communication skills, problem solving skills and interaction with customers.

Elbow Lane Summer Camp – Summers of 2017 to 2019

Camp Counselor dealing with Children from the age of 6 to 12.

Plan camp activities related to the sports program.

Maintained a professional and energetic attitude when dealing with Children, Parents and other members of the staff.

Assisted in the drop -off and pickup of children.

Boy Scouts, Eagle Scout Project and Patrol Leader

Senior Patrol Leader for 1 term and patrol leader for 3 terms. Oversaw the development of all the scouts and provided guidance. Lead the troop during the various meetings and various trips, camping trips the troop attended. The troop contained about 23 scouts.

Obtain the rank of Eagle Scout

SKILLS

•Team Player

•Critical Thinker

•Customer Service Skills

•Problem-Solving

•Android Studios

•Java

•Eclipse Studio

•Flexibility

•Communication

EDUCATION

Bachelor of Science in Applied

Computer Science

May 2021

Emphasis in Mobile Apps and

Game Design

Lock Haven University, Lock

Haven, PA

Bucks County Community Collage

Class in Managing/Maintaining the PC

Contact this candidate