Chris Durschmidt

480-***-****

ad475o@r.postjobfree.com

SUMMARY

I have worked professionally in the IT field for 20 years. I am an A+, Net+, AZ-900 and formerly CCNA certified technician with hands on experience with desktops, servers, switches, routers, printers and network cabling. I have experience with all versions of Windows, and most versions of Office software. I have years of experience supporting Macs and know apple’s support processes well. I am also well versed in active directory.

IT Specialist I

May 2023 – March 2024

Iron Systems Phoenix, Arizona

- Hardware and software break/fix for site of 800 personnel.

- Worked with Dell laptops, desktops and high-performance rackmount computers.

- Supported Directors and Executives daily.

- Utilized active directory to add and remove security groups from users and computers.

- Assisted WFH users with remote control software.

- Controlled badge access with Aurora Keyscan software.

- Administered printer access with Uniflow.

- Imaged systems with Windows Deployment Services and SCCM.

- Helped resolve issues with non-standard computer connections including industrial/fab tools.

- Hands-on PC/HPC support including upgrades and repairs.

- Conference room support and setup.

- Completed projects as assigned in addition to break/fix.

- VPN Support (Direct access, Forticlient, Cisco AnyConnect)

New Employee Orientation Tech

August 2022 - February 2023

Norwin Technologies Scottsdale, Arizona

- Provided new employees with first day PC training, online for remote or in-person.

- Trained users on both PC and Mac devices.

- Resolved issues with laptops and accounts during the training process.

- Built laptops for new employees (including executives) following specific instructions and utilizing Microsoft Endpoint/Intune.

- Built accounts for new employees (including executives) following specific instructions and utilizing PowerShell scripts and Active Directory.

- Shipped laptops and all peripherals to remote users.

- Assisted desktop support team with overflow work.

- Used ServiceNow to track tickets and inventory.

Desktop Support

November 2021 - April 2022

Diverselynx Chandler, Arizona

- Full hardware and software troubleshooting for WinXP/7/10 based systems.

- Macintosh support and troubleshooting.

- Video Conferencing issue resolution.

- Worked with Active Directory to add/remove users to groups and reset passwords.

- Troubleshot PC peripherals including network printers, scanners, cameras, microphones, headsets.

- Provided hands and feet in MDF/IDF for server and network teams.

- Resolved issues with wifi.

- Utilized RDP to support users at distant locations.

- Used ServiceNow to track issues and assets.

- Supported users from home and in the office.

Desktop Support

February 2020 - September 2021

NAM Info Inc Chandler, Arizona

- Supported office of 300 users as only on-site IT personnel.

- Worked with far-flung network/server teams for hands on tasks in MDF/IDF.

- Supported full hardware life-cycle for PCs and Macs(warranty, decom, etc)

- Troubleshot network issues within the office(wiring, wifi, printing, video conference)

- Supported remote users with remote control software.

- Imaged and shipped laptops to remote users.

- Worked with vendors on-site as required.

- Performed hardware upgrades.

- Maintained asset inventory.

- Assisted with user moves as required.

- Tracked issues in ServiceDesk.

- Performed basic user training for PCs.

Desktop Support

March 2018 - January 2020

NCI Tempe, Arizona

- Supported office of 150 users as only on-site IT personnel.

- Worked in MDF/IDF as required to decommission hardware and troubleshoot network connections.

- Used active directory to administer user accounts.

- Utilized scripts and remote commands to install and remove software.

- Worked with PCs and servers around the world to protect user data.

- Troubleshooting of software/hardware/network problems.

- Used remote control software to fix issues more efficiently.

- Upgraded office of Windows 7 PCs to Windows 10 via disk imaging.

- Assisted with telecommuting users and their issues.

Desktop Support

December 2016 – January 2018

Notre Dame Prep Scottsdale, Arizona

-Supporting users in a mixed Mac and PC environment.

-Building images for Macs and PCs.

-Hardware and Software break/fix.

-Upgrading existing Macs and PCs (SSD's, RAM)

-Single point of contact for all Ipads.

-Troubleshooting network performance.

-Solving issues with touchscreen TVs and projectors.

-PC moves and refreshes.

-Basic user training.

-Software installs.

-Maintained inventory of multiple products including toner, bulbs, SSD's, and Batteries.

-Providing streaming video on Youtube and training others how to do so as well.

Desktop Support

March 2015 – December 2016

Integrated Systems Phoenix, Arizona

-Supported 400 users in Windows 7 environment.

-Utilized System Center Configuration Manager (SCCM) to deploy software and image systems.

-Assisted with the deployment of 50 network printers.

-Assisted with the deployment of 225 laptops.

-Used remote software tools to fix PCs without travel.

-Remediated security issues arising from weekly network scans.

-Excessed inventory that was no longer needed.

-Worked in wiring closets with Cat6 cabling and punch down tools to establish network connections.

Desktop Support

February 2012 - January 2015

Sunstate Phoenix, Arizona

-Provided desktop support to over 500 PCs.

-Performed desktop installation, adds, moves, changes and break/fix.

-Worked hands on with HP and Dell desktops using Windows XP and Windows 7.

-Supported HP Laserjet and Deskjet printers.

-Installed software including MS Office 2010, Photoshop, MS CRM, and Visio.

-Utilized Active Directory for managing users and assets.

-Employed RDP to assist users at remote sites.

-Assisted with user education to avoid future issues.

PC Refresh Technician

November 2010 - January 2012

Boeing Mesa, Arizona

-Supported the PC refresh process at the Mesa Boeing site for over 5000 PCs.

-Worked hands on with Dell desktop and laptops of nearly all flavors (netbooks, CAD workstations, toughbooks)

-Imaged PCs using Norton Ghost and assisted users with their data backups to ensure a smooth transition.

-Installed software including MS Office 2007, Visio, Autodesk CAD, Photoshop, and more.

-Supported HP Laserjet printers across the site (500 printers)

-Worked hands on with Windows XP and Windows 7.

-Also supported break/fix operations on-site when they became too overloaded.

-Performed some networked cabling when required.

-Additionally, I performed warranty hardware support for Dell laptops and desktops on-site.

Telemarketer

January 2010 - November 2010

iPacesetters 85203, Mesa, Arizona

A top representative in the call center, setting standards for others to follow.

- Used an automated dialer to make over 400 calls daily.

- Moved an average of 15 units per hour for the past 3 months.

- One of the top 10 reps in the call center.

- Tested new products regularly to set standards for other reps to follow.

Field Technician

July 2008 - June 2009

Expert IT Solutions Phoenix, Arizona

Worked hands-on building and troubleshooting networks, servers, telephone systems, VPNs, Backup Solutions, and SQL databases.

In this position I worked in a very small company as part of a 3-man team. This company serves as the outsourced IT solution for approximately 200 business clients. We would provide complete end-to-end solutions for whatever their needs might be. For instance, one day we might be setting up a brand new server for a customer, making sure it integrates smoothly into their production environment. Another day we might be working in a drop-ceiling, pulling a dozen ethernet drops for another customer. Yet another day we could be doing a T-1 turnup (customer side wiring) and changing 'A' and 'mx' records to point to their equipment. In short - everyday was different. I would recover dead hard drives, optimize server and workstation performance, hang 52 inch LCD televisions, wire HDMI to Ethernet jacks, install DVR video surveillance systems, work with 66 block/ 110 punch, setup entire racks in server closets and setup off-site backups.

Some of the technologies I worked with directly include: Windows Server 2003/2008, Exchange 2003, SQL database, Windows Backup, Symantec Backup Exec, Domain Controllers, Member Servers, VPNs, Windows Clients (XP, Vista), Switches, Routers, email filtering appliances, video systems, IP phones, wireless APs/clients and fiber optic cabling.

Desktop Support

March 2007 - July 2008

On Semi Phoenix, Arizona

- Supported desktops and laptops running Microsoft products in an XP/Vista environment.

- Granted users access to resources based on business needs using Active Directory (VPN access, administrators rights on local machine).

- Performed basic PC hardware upgrades and warranty repairs (HD swaps, RAM upgrades).

- Used remote desktop software to install software and resolve basic issues without travel.

- Setup, upgraded and troubleshot issues with BlackBerries given to employees.

Field Service Engineer

August 2006 - February 2007

Enterprise Technical Support Phoenix, Arizona

- Serviced PCs both in the field and on the bench.

- Performed hardware/software break-fix on hundreds of systems.

- Tore down used and new PCs, laptops, and printers to perform hardware repair under fee-based service or under warranty.

- Used software tools to diagnose spy-ware, viruses and other system performance issues.

- Assisted with the install of rack-mount hardware including UPS', servers, switches, routers, and firewalls.

- Assisted with large scale software and hardware deployment schedules.

- Monitored daily tape backups for client sites and facilitated off-site storage of tapes.

- Worked hands-on with HP and Dell servers.

- Provided advice to end-users on how to resolve their own issues and avoid problems.

Systems Technician

April 2005 - August 2006

University of Phoenix Phoenix, Arizona

- Worked hands on with end-users to resolve software/hardware errors and usability issues.

- Created software builds for workstations using detailed instructions.

- Coordinated site moves of multiple PCs, printers, and phones.

- Supported multiple sites in the Phoenix area.

- Assisted with the construction of a backup Domain Controller.

- Created and removed users in Active Directory and Exchange.

- Used Active Directory and Exchange to grant and remove permissions from users.

- Rewired Cat-5e switches and punch downs in NOC.

- Worked with the Systems Administrator to resolve IP routing issues related to VPN.

- Performed light-duty printer service.

- Worked hands on with Windows XP, 2000, Office XP/2003, MS Server 2003, MS Exchange 2003

Contractor

August 2003 - March 2005

Private Tempe, Arizona

- Provided On-site support of PC hardware and software for homes and small businesses.

- Supported Windows 95/NT 4.0 through XP/2000, including the Office Suite and Lotus Smartsuite.

- Performed PC upgrades including: CPUs, RAM, Motherboards, Expansion cards, Printers, Cameras, and Scanners.

- Configured and supported small networks (Less than 10 PCs).

- Used tools like Norton system works and Mcaffee Antivirus to reduce end user downtime.

Technical Support

June 2001 - August 2003

2Wire Phoenix, Arizona

- Assisted end-users with installation and troubleshooting of a home DSL router over the phone.

- Setup wired and wireless networks based on the capability of the router purchased.

- Configured built-in firewall to suit the end-users needs.

- Resolved speed and connectivity issues using built-in and web tools.

- Followed documented procedures for hardware return and replacement.

Technical Support

January 2000 - June 2001

MCI WorldCom Chandler, Arizona

- Supported HP desktop computers over the phone.

- Fixed hardware and software issues using documented solutions and procedures.

- Facilitated hardware replacement and return under warranty.

- Escalated tickets as appropriate to Level 2 support.

EDUCATION

Microsoft Azure AZ-900 Azure Fundamentals

CompTIA Network+ Phoenix

CompTIA A+ Phoenix

Marcos De Niza Tempe

High school diploma

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