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Customer Service Network Engineer

Location:
Killeen, TX, 76549
Posted:
April 23, 2024

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Resume:

May ****-Present

January ****-May ****

July ****-January 2023

JOHNATHAN OLLISON

Killeen, TX 76549

580-***-**** • ad4751@r.postjobfree.com

CAREER SUMMARY

Highly skilled Network Engineer seeking a challenging position to leverage expertise in designing, implementing, and maintaining robust network infrastructures, ensuring optimal functionality and security.

QUALIFICATION SKILLS

● Customer Service -Oriented

● Impeccable Verbal Communication

● Task Delegation & Responding (Quickly)

● Strong Time Management

● Empathy & Compassionate

● Food Preparation and Safety

● Negotiation & Upselling

● Security Protocols and Enforcement

● Route Optimization

● Teamwork & Collaboration

● Freight Experience

● Transformative Leadership

● Conflict Resolution Proficiency

PROFESSIONAL EXPERIENCE

RYDER

Truck Driver Temple, TX

● Conducted transportation of goods, ensuring compliance with safety regulations.

● Executed effective route planning, optimizing delivery schedules for maximum efficiency.

● Maintained accurate records of driving hours, inspections, and delivery documentation.

● Collaborated with warehouse staff and dispatchers to facilitate smooth loading and unloading processes.

CONCENTRIX

Technical support 1 Remote Killeen, TX

● Documented support interactions and maintained accurate records of technical issues.

● Utilized remote support tools to resolve technical problems and guide users through issue.

● Collaborated with cross-functional teams to escalate complex technical issues when necessary.

● Provided prompt and effective technical assistance to end-users, troubleshooting hardware and software issues.

BIG O TRANSPORTS LLC

Driver Oklahoma City, OK

● Executed efficient route planning and navigation, ensuring timely deliveries.

● Maintained accurate records of driving hours, inspections, and delivery documentation.

● Collaborated with dispatchers and other team members to optimize delivery schedules. December 2018-July 2021

October 2017-October 2018

May 2011-October 2017

March 2016-August 2017

July 2014-October 2015

December 2011-July 2012

March 2009-May 2011

XPO LOGISTICS

DSR Driver Oklahoma City, OK

● Conducted routine vehicle inspections, addressing any maintenance issues promptly.

● Collaborated with warehouse staff to ensure the proper loading and unloading of merchandise.

● Maintained excellent customer service through professional communication and on-time delivery.

● Executed efficient and timely deliveries to designated locations, ensuring accuracy in order fulfillment.

TACO BELL

Supervisor Lawton, OK

● Oversaw daily operations, ensuring compliance with company standards and policies.

● Conducted inventory management, ordering supplies, and maintaining optimal stock levels.

● Assisted in developing and implementing strategies to enhance operational efficiency.

● Managed and trained team members, fostering a positive work environment and encouraging performance excellence.

PIZZA TIME

Delivery Driver/Manager Lawton, OK

● Maintained accurate records of deliveries, payments, and customer feedback.

● Implemented and maintained quality standards for food preparation, cleanliness, and service.

● Safely and promptly delivered pizzas to customers while providing outstanding customer service.

● Assisted in managing daily operations, including staff scheduling, inventory control, and customer service.

COMANCHE COUNTY DETENTION CENTER

Detention Officer Lawton, OK

● Monitor inmate activities, respond to incidents, and enforce facility rules.

● Conduct routine inspections and searches to prevent contraband and ensure compliance.

● Collaborate with fellow officers and staff to address security concerns and maintain a secure environment.

ROBINSON/GOODYEAR

Roll Changer Lawton, OK

● Adhered to safety protocols and ensured a clean and organized work environment.

● Collaborated with maintenance teams to address any equipment issues promptly.

● Executed timely and accurate roll changes on production lines, minimizing downtime.

● Maintained detailed records of roll changes, ensuring accurate documentation of production metrics.

PX EXCHANGE

Laborer Fort Sill, OK

● Conducted regular inventory checks and maintained accurate records.

● Operated forklifts and other equipment in compliance with safety protocols.

● Efficiently managed the receipt, storage, and distribution of goods within the warehouse. BURGER KING

Crew Member Fort Sill, OK

● Collaborate with team members to achieve a smooth and well-coordinated workflow.

● Provide exceptional customer service by ensuring order accuracy and addressing customer inquiries.

● Efficiently handle various tasks in a fast-paced environment, including taking customer orders, preparing food,and maintaining cleanliness.

April 2007-February 2009

August 2008-May 2011

LAWTON CONSTITUTION

Solicitor Lawton, OK

● Experience in a sales and marketing environment.

● Conducted market research to identify potential clients and develop targeted sales strategies.

● Established and maintained strong relationships with clients to ensure satisfaction and retention.

● My responsibilities of being a solicitor was to try to persuade future customers to sign for our company's paper.

EDUCATION & CERTIFICATION HISTORY

High School Diploma

Lawton High School Lawton, OK

● CyberTex Institute of Technology Security +, comptia, linux in Computer Networking engineer

● DOT Medical Card

● Forklift Certification

● CDL A



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