EFERETIN UKPONIREFE

Phone number: 404-***-****

Email: ad472o@r.postjobfree.com

Experienced and friendly Customer service professional with 6+ years in information technology, government agency, home improvement retail industry, and logistics industry.

Adept at handling multiple calls daily while consistently resolving client issues in a rapid manner.

Seeking to use proven skills in problem-solving and de-escalation techniques to provide excellent customer service and overall satisfaction.

SKILLS

Customer service

De-escalation techniques

Good listener/communicator

Problem-solving skills.

Review records

Data Entry

Conflict resolution

Documentation using Microsoft tools.

Adaptability

Persuasive speaking skills.

Empathy

Ability to prioritize and multitask.

Ability to build rapport with customers/clients

XANGOBOLT TECHNOLOGIES AUG 2020-JULY 2023

CLIENT IT SUPPORT ASSOCIATE

Cultivated and enhanced new and existing client relationships through active communication with clients, processing client requests, resolving inquiries, providing guidance, and making sure key information and documentation remain current.

Confirm authorization and authenticate a client when processing requests.

Onboard and maintain client accounts, including collecting client information and required documentation, and processing money movement transactions for example.

Review and take appropriate action on client account alerts.

Partner with Financial Advisor(s) in developing a business plan and delivering against a client service model.

Perform administrative duties that support Financial Advisors in daily business practices, including but not limited to, telephone coverage, business travel arrangements, coordination of client meetings, preparing travel & expense reports, and file & calendar maintenance.

LOWE’S IMPROVEMENT WAREHOUSE FEB 2019-OCT 2020

Customer Service Representative/Facility Service Associate

Answer over 100 calls a day to Set up reservations for customers. And schedule load for drivers.

Seat guest(s) and provide excellent customer care ensuring they are comfortable, and a waiter is on the way to serve them.

Note customer grievances or dissatisfaction with the service at the restaurant and escalate to management for quick and easy resolution.

Work under pressure to ensure that customer needs are met.

Employ elevated listening skills to soothe customer irritations. I have been named employee of the month more than 3 times.

Onloading of trucks and displaying items and goods to various Isles

HOME DEPOT JULY 2018- FEB 2019

Customer Service Associate

Made sure custom orders were fulfilled on time and answered any questions related to these orders quickly.

Leverage advanced communications, problem-solving, and product knowledge skills to

Quickly mastered deep product knowledge of over 500 fabrics which enabled me to process orders in a timely fashion.

Cut, packaged, labeled, and shipped fabrics to customers within strict timelines.

Assisted in loading and unloading of fabrics.

Trained new associates in day-to-day responsibilities as warehouse associates.

Worked with manufacturers and vendors to answer customer questions and revise orders that had defects/complaints or processed refunds when requested.

Federal Inland Revenue Service SEP 2014 – APRIL 2016

IT Support Specialist/Visualization Engineer

Assisted managers and directors in different departments in computer and printer installation.

Take phone calls and reply to emails from customers.

Assisted with ethernet connection.

Removal and installation of printer toners.

System format, repairs, and upgrades.

Created virtual machines for hosting various organization applications using vagrant cloud and Oracle virtual box.

Education

Bachelor of Science in Cloud Computing (in progress).

Western Governor University.

Associate of Applied Science in Electrical, Computer and Engineering Technology.

Chattahoochee Technical College, Georgia.

Senior School Certificate Examination/Highschool Diploma.

Niger College, Benin City, Edo State. Nigeria.

Certifications:

AWS Certified Solutions Architect-Associate.

Amazon Web Services.

Computer Engineering Technology.

Chattahoochee Technical College,

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