*** ******* ***

Jefferson City TN *****

423-***-****

ad46xm@r.postjobfree.com

Wanda Dee Smawley

SKILLS

Customer Service, Scheduling,Management Skills, Proficient in MS Word, MS Works, Excel, QuickBooks,Finance, Shipping Receiving, Data entry, Problem Solving, Sales, Mediation, Deflate Escalation Calls. EXPERIENCE

Marriott Canal Street New Orleans, LA- Front Desk Agent 10 2021-2022

● Book Reservations

● Assign Rooms

● Key Holder

● Key Maker

● Answering incoming calls.

● Be formidable about local landmarks. Museums, The French Quarter, Bourbon Street Attractions, Casinos, etc.

Whirlpool Cleveland, TN- Customer Service Senior

March 2016-June 2020

● Process appliance exchanges for luxury brand consumers and process payment securely as needed. Work closely with local dealers/installers for seamless delivery and installation.

● Respond to Facebook posts/private messages and

Instagram/Twitter posts/Direct Messages - Corporate Level Lead.

● Complete tasks with minimal supervision in a fast paced work environment.

● Create QRGs and presentations to help with presentations.

● Maintain 100% quality score.

● Specialty testing new systems and projects.

● Mentor for new hires.In-Home Agent.

●

● Assist frontline agents with questions and escalations. Provide a white glove experience and help locate a resolution that is both beneficial for the consumer and company.

● Process 10+ appliance exchanges while working closely with companies around the country to complete delivery and installation.

● Complete tasks with minimal supervision and meet goals while working from home.

● Maintain 100% quality scores.

● Specialty team to test new systems.

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● Process appliance exchanges for JennAir consumers and process payment securely as needed. Work closely with local dealers/installers for seamless delivery and installation.

● Complete tasks with minimal supervision in a fast paced work environment.

● Create QRGs and presentations.

● Maintain 100% quality score.

● Specialty testing new systems and projects.

● Mentor for U.S. Mass Brand, KitchenAid Small Appliance, Whirlpool Inside Pass, and JennAir.

● Previous roles : U.S. Mass Brands Phones, U.S. Mass Brands Offline (Chat/Email), Whirlpool Inside Pass (sales), KitchenAid Small Appliance, CARE Assist (system troubleshooting), JennAir Frontline Phones/Chats/Emails, and JennAir Lead

(questions and escalations) - In Home Agent.

EDUCATION

Roane State Community College

1993 - 1996, Harriman, TN

2 Year Associates Business

Hamblen School of Beauty

2010-2012 Morristown, TN

Cosmetology License

Professional Mortgage

1990-1993

Finance License Williamston SC

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