April Jackson

Pharmacy tech/Customer service advisor

Decatur, GA 30034

ad46xi@r.postjobfree.com

+1-470-***-****

Willing to relocate to: DeKalb County, GA - Atlanta, GA - Union City, GA Authorized to work in the US for any employer

Work Experience

Customer Service Associate (Remote)

Apple - Decatur, GA

March 2019 to Present

Completed over 200 incoming and outgoing calls daily. Document control

Trouble tech problems

Data entry

Customer satisfaction

Resolve different customer and employees concern

Providing technical support

updating customer information

selling products and services

order processing

emails completed

Escalated issues to supervisor

Monitoring customer accounts

Customer Service Agent (Remote)

Duke Energy Business Services/ TSI - Dunwoody, GA

June 2015 to October 2017

1. Greeted customers

2. Receive cash, debit card and check payments

3. Managed inventory

4. Handling customer complaints

5. Professionalism

6. Managed database records

7. IOS SYSTEM

8. adobe cert

9. Google cert

10. excel cert

11. Billing functions

12. order processing

13. selling products and services

14. completed over 100 incoming calls daily

15. Answering customer inquires

Pharmacy Technician

Hugh Spalding hospital - Atlanta, GA

March 2013 to October 2014

Answered multi lines phone system

Handle inbound sales duties

Performed Customer concerns

receive cash, debit cards payments

pos system

Data entry

Checked inventory daily

Order office supplies

managing products

Medication dispensing

Quality review process

Medicare and Medicaid

FDA Drug Safety Guidelines

Clean and organize my area

Open new customers accounts

Customer Satisfaction

Updating customer information

Medical Terminology

Education

Osha 10 customer service,medical office expert certified Javenlen technical center - Decatur, GA

April 2006 to May 2008

Skills

• Microsoft office suite,excel powerpoint etc.Time managment,Great customer service skills (6 years)

• Pharmacy technician experience (3 years)

• Logistics

• Customer Service

• Dispatching

• Call Center

• Document Management

• Inside Sales

• Negotiation

• SAP

• Account Management

• Business Development

• Order Entry

• Outside Sales

• Cash handling

• Cold Calling

• B2B Sales

• Communication skills

• Property management

• Microsoft Excel

• Supply chain

• Typing

• Phone etiquette

• CRM software

• Account management

• Negotiation

• Technical support

• System testing

• Analysis skills

• Windows

• iOS

• Typing

• Front desk

• Banking

• Salesforce

• QuickBooks

Certifications and Licenses

Logistics customer service operartions.

June 2018 to August 2019

Supply and chain management cert

Osha 10 customer service cert

google certifications

June 2022 to April 2025

google chrome, google classroom, google system, The ability to troubleshoot through the platform, Technical support issues.

Property & Casualty License

June 2021 to June 2024

CPR Certification

March 2022 to Present

Additional Information

High school graduate with diploma 2002-2006

Contact this candidate