Customer Service Data Entry
Resume:
April Jackson
Pharmacy tech/Customer service advisor
Decatur, GA 30034
*******************@***********.***
Willing to relocate to: DeKalb County, GA - Atlanta, GA - Union City, GA Authorized to work in the US for any employer
Work Experience
Customer Service Associate (Remote)
Apple - Decatur, GA
March 2019 to Present
Completed over 200 incoming and outgoing calls daily. Document control
Trouble tech problems
Data entry
Customer satisfaction
Resolve different customer and employees concern
Providing technical support
updating customer information
selling products and services
order processing
emails completed
Escalated issues to supervisor
Monitoring customer accounts
Customer Service Agent (Remote)
Duke Energy Business Services/ TSI - Dunwoody, GA
June 2015 to October 2017
1. Greeted customers
2. Receive cash, debit card and check payments
3. Managed inventory
4. Handling customer complaints
5. Professionalism
6. Managed database records
7. IOS SYSTEM
8. adobe cert
9. Google cert
10. excel cert
11. Billing functions
12. order processing
13. selling products and services
14. completed over 100 incoming calls daily
15. Answering customer inquires
Pharmacy Technician
Hugh Spalding hospital - Atlanta, GA
March 2013 to October 2014
Answered multi lines phone system
Handle inbound sales duties
Performed Customer concerns
receive cash, debit cards payments
pos system
Data entry
Checked inventory daily
Order office supplies
managing products
Medication dispensing
Quality review process
Medicare and Medicaid
FDA Drug Safety Guidelines
Clean and organize my area
Open new customers accounts
Customer Satisfaction
Updating customer information
Medical Terminology
Education
Osha 10 customer service,medical office expert certified Javenlen technical center - Decatur, GA
April 2006 to May 2008
Skills
• Microsoft office suite,excel powerpoint etc.Time managment,Great customer service skills (6 years)
• Pharmacy technician experience (3 years)
• Logistics
• Customer Service
• Dispatching
• Call Center
• Document Management
• Inside Sales
• Negotiation
• SAP
• Account Management
• Business Development
• Order Entry
• Outside Sales
• Cash handling
• Cold Calling
• B2B Sales
• Communication skills
• Property management
• Microsoft Excel
• Supply chain
• Typing
• Phone etiquette
• CRM software
• Account management
• Negotiation
• Technical support
• System testing
• Analysis skills
• Windows
• iOS
• Typing
• Front desk
• Banking
• Salesforce
• QuickBooks
Certifications and Licenses
Logistics customer service operartions.
June 2018 to August 2019
Supply and chain management cert
Osha 10 customer service cert
google certifications
June 2022 to April 2025
google chrome, google classroom, google system, The ability to troubleshoot through the platform, Technical support issues.
Property & Casualty License
June 2021 to June 2024
CPR Certification
March 2022 to Present
Additional Information
High school graduate with diploma 2002-2006
Contact this candidate