Wendy Lee Phone: 330-***-****

Email: ad46wd@r.postjobfree.com

Address: **** ********** **. *****, ** 44319

General Sales Manager

Summary

** ***** ** *** ******** and Funeral Home industry. A General Manager driven to apply a strong work ethic and motivational skills to achieve operational excellence. Direct ownership for leading, coaching and developing high-performing teams ensuring proper execution and commitment to company standards in all aspects of operations.

Work Experience

General Sales Manager

Stonemor

2020 – 2023

Responsible for full ownership of the daily operations including full P&L responsibility in order to facilitate growth within my market.

Achieved and exceeded monthly budget goals. Reviewed financial results against monthly and quarterly budget goals to ensure efficient operations and that all expenditures and costs remain within budgeted and cost guidelines. Assumed a proactive approach to correct deviation from financial budgets and performance.

Acted as an example of excellent customer service standards for internal and external customers by taking responsibility for escalated customer issues and working to provide timely and satisfactory resolution to complaints or problems.

Provided motivational leadership to teams to accomplish goals and objectives while working within company guidelines.

Facilitated weekly managers meeting to review staffing, development, and training needs and discussed operating sales plans, objectives, and results.

Proactively recruited, hired, trained, and retained in accordance with company’s standards, programs, and materials.

Wrote and conducted timely performance reviews, created individual development plans, and provided regular follow up that ensured completion of goals. Provided ongoing follow-up, training and coaching to assist team members in achieving developmental objectives.

Managed merchandise and property inventory for each location within designated portfolio.

Influenced and managed relationships with vendors to ensure effective partnership in addressing needs for location or customers.

Ensured compliance with workplace health and safety standards and plans.

Selected and purchased all necessary materials needed for operations within budgetary guidelines using approved vendors.

Community Service Manager

North Star Corporation

2018 – 2020

Responsible for recruiting and training staff.

Trained team in CRM forecaster and lead by example

Hold daily and weekly sales meetings.

Addressed any issues on training modules at this time.

Reviewed monthly ISPC (Monthly Sales Progress)

Focused on shortfalls and areas of improvement.

Generated community outreach programs and seminars.

Sales Manager

Service Corporation International

2013-2018

Managed 13 locations both in Akron and the Cleveland Market

Hired and trained all advisors in my AOR using ICIMS.

Trained team using Sales Force as a forecaster.

Held morning calls and weekly sales meetings.

Attended 5 joint sales calls with Sales Professionals weekly.

Reviewed monthly (MAPS) Monthly Action Plan. Mid-month reviews to make

sure, Sales Professionals were achieving the amount needed to hit monthly goals.

Consistent top performer with SMI (Sales Manager Index) Ensured we had the correct head count and made sure the team was hitting their performance levels.

110 percent of quota for the year.

Responsible for resolving and problems and identifying and analyzing trends, m monitoring competitor activities and responding to customer needs.

Sales Manager

Carriage Services

2008 – 2013

Hired and trained a team to achieve monthly budgets.

Held daily huddles and weekly sales meetings.

Responsible for completing all reports needed daily, weekly, and monthly.

Responsible for lead generation and hitting monthly budgets.

Facilitated monthly one on one meetings with team members to go over goals and

objectives.

Responsible for the daily operations of the sales department.

Generated outside community service events.

Education

Bachelors of Social Work (University of Akron)

References upon request

Contact this candidate