Chizsea Irwin

Customer Service Professional

Contact

***** ********** **

Detroit MI, 48235

480-***-****

ad46w9@r.postjobfree.com

Objective

Dedicated and results-driven Customer Service professional with a track record of exceeding customer satisfaction targets. Seeking to leverage effective communication and problem-solving skills to become an asset to your company.

Education

Ferndale High School

Ferndale, MI 48220

College Prep Diploma

GPA 3.87

Key Skills

Multi-tasking

Medical Terminology

Detail Oriented

Communication

Remote working

Experience

November 2021-Present

Customer Support Associate • SMS Assist

Responsibilities: Handled inbound and outbound resident, vendor and client communications via phone, email and text. Work order qualification, verify vendor warranties, lead team meetings and other duties as assigned.

July 2020-November 2021

Case Investigator • Arizona Department of Health Services Responsibilities: Initiated patient outreach to identify diagnoses of COVID-19, analyze patient surveys regarding whom they had close contact with, provided patients with information and guidance to interrupt the spread of COVID-19, recorded and uploaded data into the master log and other duties as assigned.

November 2018 – July 2020

Patient Care Coordinator • Walgreens

Responsibilities: Scheduled medication deliveries, processed payments, data entry, processed insurance for co-payments, handled escalated customer calls and appointment setting in a call center environment.

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