Customer Service Support
Resume:
Chizsea Irwin
Customer Service Professional
Contact
Detroit MI, 48235
******************@*****.***
Objective
Dedicated and results-driven Customer Service professional with a track record of exceeding customer satisfaction targets. Seeking to leverage effective communication and problem-solving skills to become an asset to your company.
Education
Ferndale High School
Ferndale, MI 48220
College Prep Diploma
GPA 3.87
Key Skills
Multi-tasking
Medical Terminology
Detail Oriented
Communication
Remote working
Experience
November 2021-Present
Customer Support Associate • SMS Assist
Responsibilities: Handled inbound and outbound resident, vendor and client communications via phone, email and text. Work order qualification, verify vendor warranties, lead team meetings and other duties as assigned.
July 2020-November 2021
Case Investigator • Arizona Department of Health Services Responsibilities: Initiated patient outreach to identify diagnoses of COVID-19, analyze patient surveys regarding whom they had close contact with, provided patients with information and guidance to interrupt the spread of COVID-19, recorded and uploaded data into the master log and other duties as assigned.
November 2018 – July 2020
Patient Care Coordinator • Walgreens
Responsibilities: Scheduled medication deliveries, processed payments, data entry, processed insurance for co-payments, handled escalated customer calls and appointment setting in a call center environment.
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