Patient Scheduling Specialist

Doreen Brokmeier

Sun Prairie, WI, ***** * 608-***-**** * *********.******@*****.***

PROFESSIONAL EXPERIENCE

UW HEALTH

Patient Scheduling Specialist, July 2020-Present

Lead Patient Scheduling Specialist.

Training new staff on telephone answering procedure, EPIC software, QA for recorded calls.

Provide guidance and discussing missed opportunities to enhance customer experience.

Collaborating with staff and management to implement workflow updates and changes.

Engaging in feedback sessions to improve on individual guidance for employees.

Teaching comprehensive understanding of patients’ needs to ensure high standards of quality.

THE LONE GIRL BREWING CO.

Bartender, Server, MOD, June 2021-Present

Training new employees on workflows and best practice while concentrating on customer experience1

Leading shifts as manager on duty (MOD) and addressing situations as they arise.

Discussing missed opportunities and coaching where improvement was needed.

Providing feedback and collaborating with management on training improvements.

Evaluated performance and competency of staff to handle an ever-changing volume of patrons.

DANE COUNTY REGIONAL AIRPORT, Madison, WI

Administrative Assistant, Apr 2019 - Oct 2019

Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.

Greet visitors and handle their inquiries or direct them to the appropriate persons according to their needs.

Open, read, route, and distribute incoming mail or other materials and answer routine letters.

Supervise other clerical staff and provide training and orientation to new staff.

Arrange conference, meeting, or travel reservations for office personnel.

Conduct searches to find needed information, using such sources as the Internet.

DANE COUNTY PUBLIC SAFETY COMMUNICATIONS, Madison, WI

911 Communications, Jan 2005 - May 2019

Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.

Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.

Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.

Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.

Provide emergency medical instructions to callers.

Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.

EDUCATION

MADISON COLLEGE

Madison, WI

Baking and Pastry Arts Culinary (Dec 2013)

WHITEWATER HIGH SCHOOL

Whitewater, WI

General Studies (June 1989)

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