Jamie Heimlich

ad46ve@r.postjobfree.com

602-***-****

Objective: To be a Customer Service Agent part time with Southwest Airlines

SKILLS

● Customer Service Expert

● Sabre and QIK Trainer

● Communications

● Team Player

● Detail Oriented

● Problem Solver

● Travel Industry Professional

PROFESSIONAL EXPERIENCE

Anthony Travel April 2023 to present

● Manager, after hours for collegiate support travel, teams and recruiters

● Hotel and bus invoicing

● Provided the best customer service building itineraries

● Awards for fixing ticketing issues

American Airlines 2017 – 2022

● Specialist, System Support/ Flight Service Coordinator

● Supporting airport team members in their challenges within the computer systems. This includes AA and other policy / procedures inside the customer experience environment. Typically, our team supports the ACS team

● Initiate plans in the event of off schedule operation, diversions and Flights in Trouble (FIT) emergencies

Southwest Airlines 2015-2017

● Airport Customer Service Agent

● Received numerous complimentary letters from customers and supervisors for offering great customer service as well as team effort on a regular basis

● Proficient in over sales of flights throughout the day, rebooking, IROPS Fitness Expert 1999-present

● Fitness Expert, ACE certified

● Personal Trainer, Nutrition mastery, Strength Training, HIIT workouts United Airlines 1989-2004

● Purser (cabin manager) and International and domestic flight attendant

● Managed up to 18 flight attendants on domestic and international wide body flights. Managed cabin service as well as on board situations with customers and unplanned and planned emergencies.

● Worked with on board team to make sure all customers’ expectations were met and exceeded to the best of our ability while assuring a safe and comfortable trip. EDUCATION

Rollins College, Winter Park, Florida

Bachelor of Arts, Foreign Languages, September 1989

● Focus on mastery of French language, including participation in a off site program in Paris France.

American Council on Exercise

● Certified personal trainer

Rio Salado Community College

● Travel Industry Certification

PERSONAL

I have a daughter in college and am so proud of her. I’m looking forward to my new journey. Second, I have fostered for Arizona Humane Societyfor many years amd have two cats of my own. Third, fitness has been a huge part of my life for more than 30 years. I have done personal training for many years. Last, I have a passion for fashion and have worked as a personal stylist at a high end clothing store. Last, I have been in the customer service industry for years in so many ways. I am grateful for it all and am looking forward to my next adventure.