Quality Assurance Help Desk
Resume:
Robert Feraco
phone: 864-***-****
email: ******.******@*****.***
Personal Experience
* ***** ********** **** ******* Assurance software and hardware testing
* ***** ********** ****** ******* and testing strategies in SCRUM/Agile
9 years experience regression testing
2 years Cypress automation.
7 years experience Python Scripting for test automation w/ Selenium
9 Years in writing clear, concise, and comprehensive test plans and test cases
1 year experience in Cypress automation
10+ years experience programming and maintaining websites
10+ years experience with XP, Vista, Win 7, Win 10, Server 2003, and Server 2008
8 years Customer Support, Help Desk, and Tech Support
8+ years Insomnia for RESTful API testing
Excellent Planning and Communication Skills
Software Specialist
HTML
PHP & mySQL
JavaScript & jQuery
Microsoft Office 2003, 2007, 2010, 2013, Office 365
VB.net 2003 and 2010
Server & PC maintenance and support
Virus Removal
Upgrading, building, and fixing PCs (hardware & software)
Camera and DVR/NVR hardware troubleshooting
Some experience with Linux based Operating Systems (Ubuntu, Fedora)
SAP & Epicor experience
Education
Tri-County Technical College
Graduated with Associates Degree – Computer Information Technology University of Advancing Technology
Graduated with Bachelor of Science in Network Security 4.0 GPA
Work Experience
Verity LLC.
Feb 2022 – Feb 2024
Lead QA Tester
Built entire test suite for all core processes using Cypress.io from scratch.
Sprint Planning for Testing Deployment strategies
Created Cypress test suite from ground up
Robert Feraco
phone: 864-***-****
email: ******.******@*****.***
Test planning and regression testing
Developing Automation Test Suit for bi-weekly releases
Developed Testing Strategies
Cypress Automation Scripting
using git for version control
Automation of VM instances using PowerShell
Documentation of Testing Strategies and scripts (Cypress)
Documentation of Development Environment Builds
Collaborating on testing strategies
Coordinating testing tasks with the team
Jira Logging for Testing Tasks/development
Stand-up meetings, retrospectives, and one-on-one meetings
Technical Environment: VMware, Cypress, PowerShell, Jira, Agile, SCRUM, git, Confluence
NetxUSA / Ingrammicro Inc.
Lead QA Software & Hardware Tester
2014 – 2022
Lead QA
Team lead for 3 team members.
Collaborating on testing strategies and test planning
Coordinating testing tasks with the team
Tracking testing
Stand-up meetings, retrospectives, and one-on-one meetings
Mentoring in python and other testing tools and strategies. QA Software Hardware Tester, previously IT and Network Admin Planned and built out entire test plans and testing strategies from scratch as well as creating the entire regression test suite that automated 65% of all core processes.
Perform Quality Assurance testing in a SCRUM and Agile Environment
2 years of Probationary Team Lead
Developed automation test suit in Python with Selenium
Developed testing strategies and test planning for front end and backend GUIs and APIs Robert Feraco
phone: 864-***-****
email: ******.******@*****.***
Testing provisioning/programming of various VOIP devices such as phones, routers, and switches.
Develop & manage quality assurance test cases, and protocols for interpreting test results.
Document findings, record test results, and create reports based on results in a Jira environment
Testing internal and external software stack to prevent bugs from entering the system
Documentation of Bugs
Using Insomnia for interacting with RESTful APIs
Python with Selenium & BeautifulSoup automation
Epicor and SAP Testing
Previous IT/Network Admin responsibilities
Maintenance of all networked and non-networked assets.
Management and organization of network assets and software
Management and maintenance of network switches
Configuration and maintenance of VLANs for network organization
Installing network devices (PCs. Switches, Printers, etc.)
Running/Installing Network Cable
Internal IT
Virus Removal
Computer Upgrades
Trouble Shooting (Software and Hardware)
Software Installation
Remote Desktop Support
Server Maintenance (Server 2003 and Server 2008) as well as Active Directory.
Mail Server Maintenance
PC Maintenance (Win XP and Win 7)
TCP/IP related tasks.
Technical Environment: Python, Selenium, Microsoft Office 365, Epicor, SAP, Jenkins, Jira, Agile, Scrum, PHP, mySQL. Confluence
Skyway Security a division of WINN Security Group Inc. IT/Tech Support/Logistics
2013 – 2014
Technical Support on all DVRs(PC and All-In-One), NVRs and Cameras
Help with DVR/NVR installation and port forwarding of DVRs for remote viewing
Installation of DVR/NVR Software for PC and mobile devices as well as testing
Building Customized DVRs and PCs
DVR Maintenance
Hard Drive Installation
PC, DVR/NVR, and Camera repair
PC Maintenance
Shipping and Receiving
Robert Feraco
phone: 864-***-****
email: ******.******@*****.***
Freelance Website Maintenance and I.T. Services for LCB Construction 2011 – 2013
Customer Support
Customized Image Gallery using PHP, mySQL and jQuery
Customizable testimonial rotator
Customizable areas of website which utilizes a log-in for changing of information on the fly
Updating information
PC maintenance and Virus removal
Digital Office Solutions INC.
I.T. Specialist & Software Solutions Specialist
2010 – 2013
Technical Support
o Print driver installation
o Troubleshooting software issues
o Setting up network scanning
o Setting up network printing
o Training on using MFPs
Programming and Maintenance of Company website including: o Updating information
o Conceptualizing and implementing customized databases for collecting customer data using internet-based forms
o Customized QR Barcode Implementation for business cards and mobile devices o Programming forms for meter collection, service calls, and ordering of toner and parts
Custom Software in VB.net 2010
o Wrote a program to translate address book information from Ricoh Copiers and upload it into a Canon imageRUNNER-Advance copiers and Vice Versa o Wrote a program to take in an XML file and translate it into the proper format for indexing by SmartSearch Software
Evaluation and Implementation of new Software for customers as well as for internal operations
Networking of MFPs (Multi Functional Printers) and Computers
Setting up and installing MFPs (Canon, Ricoh, Lexmark, Muratec)
Print Driver Installation
Delivery Truck Driver
Assisting with I.T. for the entire company
o Virus Removal
o Computer Upgrades
o Trouble Shooting
o Tech Support
o Remote Desktop Support
o Server Maintenance (Server 2003 and Server 2008) o PC Maintenance (Win XP, Vista, Win 7, and Win 8) o Internal Help Desk
Dot3 Technologies, LLC
Robert Feraco
phone: 864-***-****
email: ******.******@*****.***
Internet Programmer
2008 – 2010
Html & JavaScript web development
jQuery Programing
PHP & mySQL programming
I.T. Related Services such as:
o Virus Removal
o PC Optimization
o PC Backups
o OS Installation
o PC Builds and upgrades
o Registry Cleaning
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate