Customer Service Data Entry
Resume:
Shastla Warren
Medical Receptionist
Hattiesburg, MS 39402
**************@*****.***
Manage patients schedule
Collect Payments
Verify and upload Medical Insurance
Trainer for New Employees
Screen phone calls
Receive and Verify Medical Records
Customer Service
Respond to incoming calls
Provide information about company Organizations, Services and Products Follow communication scripts
Manage large amounts of inbound and outbound calls Answer patients questions and concerns
Accept and Decline Patient appointment
Data Entry
Epic System
Remote work from home
Authorized to work in the US for any employer
Work Experience
Medical Receptionist
Southeast Mississippi Rural Health Initiative - Hattiesburg, MS June 2021 to Present
Manage patients schedule
Collect Payments
Verify and upload Medical Insurance
Trainer for New Employees
Screen phone calls
Receive and Verify Medical Records
Customer Service
Respond to incoming calls
Provide information about company Organizations, Services and Products Follow communication scripts
Manage large amounts of inbound and outbound calls Answer patients questions and concerns
Accept and Decline Patient appointment
Data Entry
Epic System
Remote work from home
Remote Customer Service Representative
Support Services Group - Waco, TX
January 2020 to Present
• Managed customer accounts
• Greeted customers
• Conducted customer service surveys
• Handled reservations
• Resolved customer issues
• Booked appointments for clients
• Worked in the inbound call center
• Created call center scripts
• Assisted customers via live chat
• Collected and documented orders
• Responded to inquiries and issues
• Responsible for troubleshooting applications
• Inventoried spreadsheets
Phlebotomist
Total Wellness Group - Phoenix, AZ
April 2013 to Present
Responsibilities
This is a traveling job and I choose my own schedule and pick the days I want to work. I provide phlebotomy services to clients who have contracts with the company. I work at different places around the US when companies are short staffed.
Accomplishments
I met a lot of great people. I provided my skills to the best of my ability where needed. Skills Used
Great customer service phlebotomy first aid/cpr neatness fill in when short staffed supervised Phlebotomist
Summit Health/ Quest Diagnostics - Hattiesburg, MS February 2012 to Present
Responsibilities
I am a traveling phlebotomist. I do health fairs throughout the United States. We do different lab work for clients.
We can do up to 100 clients a day.
Skills Used
Phlebotomy, customer service, professionalism, neatness, handling blood specimens, team lead, supervised, first aid/CPR.
Front Desk Receptionist
Richard Schwartz & Associates - Hattiesburg, MS
January 2018 to December 2020
Front desk receptionist
Started cases for clients
Finalized documents for disbursement
Answered Phones
Remote work from home
Verify and upload Medical Insurance
Trainer for New Employees
Screen phone calls
Receive and Verify Medical Records
Customer Service
Respond to incoming calls
Manage large amounts of inbound and outbound calls Data Entry
Caretaker/Paperwork specialist
Ability Works
October 2012 to December 2014
I was in charge of making sure clients paperwork was updated every month. I had to make sure clients were taken care of properly and direct care takers were performing job duties on daily basics. Phlebotomist
Wesley Medical Center - Hattiesburg, MS
August 2009 to October 2012
I was in charge of handling specimens from other clinics. I had to verify insurance, order test, label, and prepare for lab tech. collected blood samples from outpatients, inpatients, adults, and toddlers.
* Prepared specimens for lab tech * Verified insurance information and personal information * Collected blood samples throughout the hospital * Assisted in hiring department employees * Trained new employees for department * Ordered test for blood samples from different clinics * Assisted other clinics with collection of samples * Assisted in different departments in the lab * Ordered and labeled test from other clinics * Assisted in health fairs * Collected samples from toddlers and adults * Assisted in emergency disasters and codes throughout the hospital. Phlebotomist
Forrest General Hospital - Hattiesburg, MS
March 2006 to August 2009
I worked on postpartum with assisting mothers and their newborns. I was in charge of the babies and their personal needs. Collected blood samples from the newborn for discharge and ordered blood tests from the pediatrician. Collected blood samples daily vitals from the patients.
• Assisted patients with their newborns * Collected blood samples from patients before and after delivery
* Collected blood samples from newborns * Performed hearing test on babies * Performed vitals on newborns and mothers * Assisted patients with personal needs * Assisted nurses * Assisted pediatrician and OBGYN
Nurse Aide
Bedford Care Facility - Hattiesburg, MS
April 2005 to March 2006
I assisted patients with personal needs. In charge of making sure patients are bathed and ready for doctor appointments. Assisted nurses with needs of patients throughout the night.
* Assisted patients with personal needs * Assisted nurses with turning patients throughout the night * Assisted patients with morning baths * Assisted patients throughout the night for personal needs Live-in Caretaker
Thomas Support Inc - Nashville, TN
June 2004 to June 2005
My client was blind, deaf, and mute. I assisted my client with his personal and daily needs. I prepared his daily meals and maintained weight and diet. I supplied my client with his daily medications. I assisted him with his daily activities. Documented every specific detail I assisted client with. I gave monthly reports to supervisors on client's progress.
* Assisted client with daily medications.
* Assisted client with daily meals.
* Assisted clients with daily activities.
* Maintained a healthy diet for patients to balance weight.
* Helped client with personal needs and also taught patient how to be independent with daily needs and hygiene.
* Documented strong and weaknesses * Trained new employees for the company * Supervised employees Education
Associate Degree in Health Care Management in Health Care Management University of Phoenix - Phoenix, AZ
January 2012 to May 2014
Weston High School - Greenville, MS
2004
Skills
• PHLEBOTOMIST
• CPR
• NURSE'S AIDE
• CUSTOMER SERVICE
• EXCEL
• Patient Care
• Phlebotomy
• CPR Certified
• Scheduling
• EKG
• Epic
• Toddler Care
• Venipuncture
• Medical Office Experience
• Laboratory experience
• Laboratory procedures
• Data collection
• Clinical laboratory experience
• Nursing home experience
• Vital Signs
• Medical Records
• Computer Skills
• Medical Scheduling
• Leadership
• Research
• HIPAA
• Banking
• Typing
• Sales
• Insurance Verification
• Medical Billing
• Medical Receptionist
• Financial services
• Live Chat
• Clerical Experience
Assessments
Medical receptionist skills — Highly Proficient
May 2021
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Qualifying Skills: * Excel * Word
* PowerPoint * Leadership and Motivation
* Phlebotomist * Nurse's Aide
* CPR and Emergency First Aid * Trained
* Hard worker * Customer Friendly
* Customer Service * Outgoing
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