Jayla Lane

**** ***** ***** ****, *************, GA 30044

401-***-**** ad46qv@r.postjobfree.com

SUMMARY

Enthusiastic professional experienced in Customer Service and Data Entry. Strengths include creative problem-solving, effective time management, strong work ethic, and proven success in relationship building.

HIGHLIGHTS

WORK HISTORY

CALL CENTER REPRESENTATIVE

TELRITE HOLDINGS, CONVINGTON, GA

NOVEMBER 2022- MARCH 2024

● RESPONSIBLE FOR ANSWERING HIGH-VOLUME CUSTOMER CALLS

● ACCURATELY PERFORMED DATA ENTRY DUTIES

● PROCESSING PAYMENTS

Call Center Representative

Marketforce Information, Peachtree Corners, GA January 2020- October 2022

● Responsible for answering high-volume customer calls for US and Canadian restaurant chains

● Resolved complex customer service issues

● Responsible for sending gift cards to resolve customer complaints

● Accurately performed data entry duties

Call Center Representative

SPH Analytics, Duluth, GA November 2016- January 2018

● Responsible for answering high-volume customer calls regarding insurance coverage and appointments

● Performed outbound calls to verify personal information and insurance plan elections

● Accurately performed data entry duties

Crew Member

1

Lane, Jayla

Linesets Inc., Norcross, GA July 2016 - October 2016

● Maintained safe and efficient usage of all equipment, while adjusting settings to ensure accurate production of goods.

● Maintained constant availability of copper materials and inputs to ensure machines functioned at all times.

● Conducted preventable maintenance on process line and resolved production problems efficiently to minimize downtime.

● Assisted on assembly line to load trucks with copper product. EDUCATION

Norcross High School, Norcross, GA

High School Diploma - May 2016

2

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