Theresa Jackson

425-***-****

ad46o2@r.postjobfree.com

*** ** ***** ** ***, D102

Issaquah WA 98027

Dedicated and results-oriented Store Manager with 2 years of experience in fuel stations and convenience stores. Proven track record of driving sales, managing teams, and ensuring exceptional customer service. Seeking to leverage leadership skills and retail expertise to contribute to your store/company.

Experience: 02/2017-03/2024 Chevron Store Manager

Led a team of 7/8 employees in achieving and surpassing sales targets.

Delegating responsibilities and supervising business operations

Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.

Conducted regular performance evaluations and provided coaching and training to staff members to enhance productivity and customer service.

Developed and executed marketing initiatives to increase foot traffic and drive sales.

Ensured compliance with company policies and procedures, including safety regulations and cash handling protocols.

Resolved customer complaints and inquiries in a professional and timely manner.

Analyzed sales data to identify trends and opportunities for improvement

Coordinated with vendors to ensure timely delivery of merchandise and maintained optimal stock levels.

Generating reports and presenting information to upper-level managers or other parties.

Resolving conflicts or complaints from customers and employees.

05/2019-Present Arco Cashier

Provided exceptional customer service by assisting customers with product selection, inquiries, and purchases.

- Achieved and exceeded personal sales targets consistently, earning recognition as a top-performing sales associate.

- Maintained a clean and organized store environment to enhance the shopping experience for customers.

- Collaborated with team members to achieve store-wide sales goals and objectives.

Education: Two Rivers High School 2003 Diploma

Skills:

- Leadership and team management

- Sales and revenue generation

- Inventory management

- Customer service excellence

- Staff training and development

- Budgeting and financial analysis

- Marketing and promotional strategies

- Problem-solving and decision-making

Certifications:

- Sert Safe A/B

References:

Available upon request.

Contact this candidate