It Support Specialist

Donald Bright

Lake Balboa, CA *****

818-***-****(C)

https://www.linkedin.com/in/don-bright-0089a83/

******.********@*****.***

Work experience

Contemporary Services Corporation

Northridge, CA January 2024-Present

Desktop Support

Provide Tier 1 Support for over 1000 employees both on site and remote.

Use Ticketing system to respond to a variety of issues and requests, including Software Troubleshooting, printer issues and setups.

Setup Laptops and Desktop computers with a company standard image.

Operating Systems include Windows 10 and 11. Software includes Microsoft Office 365.

Perform minor Hardware repairs and upgrades on both laptops and Desktops.

Responsible for keeping and tracking IT Equipment doing a weekly inventory report using Excel and One Note.

Responsible for the list of ISP Vendor with detailed information with Network Specs for both on site and remote offices.

SimpleTech

Beverly Hills, CA June 2023-December 2023

IT Support Specialist

Using ConnectWise Ticketing System would respond to a variety of Clients issues, also responded to phone calls and emails from the clients.

Built Windows and Mac laptops using Client’s instructions.

Built iPads and Window Surface using JAMF.

Created email accounts using Office 365, Go Daddy, and Google.

Troubleshooting problems such as VPN, Remote Desktop issues.

Windows Operating Systems 10 and 11. Server OS 2012 and 2016

Mac Operating Systems

Printer issues.

Matthews Studio Equipment

Burbank, CA September 2022-June 2023

IT Support/Jr. System Administrator

Support Windows 10, Azure AD, Citrix, Network, E-Mail, Office 365, Internet Setup, Printer Management, Servers with 2012 Windows Server for two office buildings and remote workers

Used Active Directory to setup User Accounts, password resets, and unlock user accounts.

Used Azure Active Directory to setup E-mail Accounts

Setup IP Phones

Configured laptops and PCs to company specific specifications including Microsoft Office 365, Trend Micro Anti-Virus, Barracuda Content Shield, Manage Engine Software, and Sage Software

Configured Laptops with Citrix Workspace

Manage Trend Micro to make sure users were compliant.

Used Know B For Application to train users on how to be vigilant on how to protect themselves and the company from Virus’ and Malware.

Respond to user’s emails, text, Team messages and phone calls

Switched in house phone system from Windstream to Spectrum

Chatsworth Products Inc.

Chatsworth, CA February 2015-September 2022

IT Support Specialist

Support Multiple Windows Platforms, including Windows 7,Windows8.1, Windows 10, Azure AD, Citrix, Network, E-Mail, Office 365, Internet setup, and Printers Management for Multiple offices (1 host, multiple remote)

Use Active Directory to setup User Accounts, password resets and unlock user accounts.

Use Exchange/ Exchange Online to Setup E-mail Accounts

Cell Phone Support, including ordering phones and adding features

Setup IP Phones

Configure laptops and PC’s to company specifications including Microsoft Office 365 and Sophos Anti-Virus

Configure Production floor Thin Clients (Igel) Machines for Citrix Receiver usage, Configure MES on the factory production floor

Configure and setup printers, print servers and copiers

Respond to user tickets

Enroll new computers on Azure AD using Autopilot install feature.

JonesTrading

Westlake Village, CA April 2004-January 2015

IT Help Desk

Applications Help Desk

Support Trading Applications for multiple offices (1 host, 16 remote)

Applications include Fidessa OMS, Bloomberg, Ipreo, MixIT, QSG,

Pershing, Tradeware, Trade The News, Streetsight, Street Account

Fix Connectivity Setup and Support working with Vendors such as

NYFIX, Sungard, ITG, Eze-Castle, Reuters, Charles River, Tradeweb,

Linedata, MOXY, and Bloomberg

IOI Setup and Support working with Vendors such as Bloomberg,

Autex, NYFIX, and ITG

General Help Desk

Support Multiple Windows Platforms, including Windows XP, Windows 7, Windows 8, Network, E-Mail, Internet, and Printers for

Multiple offices (1 host, 16 remote)

Setup Guest visiting from other offices as if they were working

on their home office PC

National Notary Association June 2002-April 2004

Chatsworth, CA

Customer Relations

Enjoa (Electronic Notary Journal of Acts) Technical Support/Sales

Created help desk documents.

Established a line of communications with Enjoa User’s to help

them with their problems, concerns and questions about Enjoa

Information Hotline Counselor

Customer Service Representative

Consistently was one of the top performers of all CSR’s on the

incentive program when eligible

Colonial Western Insurance Agency July 1998- March 2002

Newbury Park, CA

Computer Operations/Tech Support/Help Desk

Assistant to Department Manager

Provide user support to all sites (1 Host, 2 Remote) for functionality of all

hardware and software maintained on AS/400, RS6000

Configure and maintain hardware and software on PCs (Windows 95,

98, ME)

Configure IP Addresses and maintain Network over LAN/WAN

Generate and distribute daily jobs (Invoices, Late Notices, Renewals and

Riders) on AS/400

Monitor all subsystems and job activity on AS/400

Perform Object Back Up and Restores on AS/400

Prioritize and maintain all open trouble tickets

Work with a variety of printers including HP Laser Jets and IBM B600

Maintain Inventory Controls for all hardware and software upgrades and

printing supplies

GE Capital/Heritage Insurance Group April 1989- June 1998

Agoura Hills, CA

Order Desk Supervisor

Responsible for all incoming and outgoing orders and shipments

Responsible for Inventory Control by maintaining spreadsheets.

Shipping and Receiving Supervisor

Responsible for Inventory Control

Created and maintained spreadsheets to show clients inventory of

items so they were not over stocked.

Supervised a staff of up to 4 people.

Mailroom Supervisor

Responsible for picking up and dropping off incoming and outgoing mail

Responsible for the distribution of incoming mailing

Supervised a staff of up to 2 people.

Facilities Assistant Manager

Responsible for maintenance and operation of building when Facility Manger was out of office.

Education

Oxford Institute of Technology 2006-2007

Woodland Hills, CA

Completed courses in the MCSE Windows 2000 certification track

Moorpark College 1999-2006

Moorpark, CA

Completed courses in the MCSE Windows 2000 certification track.

Completed courses in Windows NT.

Completed courses in PC repair and upgrade.

Pierce College 1985-1986

Woodland Hills, CA

Completed General Education courses

Accreditations Commissioned in April 2003-2007 as a California Notary

Treasurer of De Celis Pl. HOA 2006-Present

Certifications Microsoft Certified Profession, issued in 2002.

LinkedIn Certified on Windows 11 for IT Pros: Supporting Users

LinkedIn Certified on Troubleshooting Common PC Issues for Users

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