Detrich R Campbell

Summary:

● Dedicated team player who strives to effectively and efficiently complete all required tasks within a timely manner

● Adept at interacting with all levels of management with excellent client relations, time management, multitasking and trouble-shooting skills

● Experience working in high volume call centers executing inbound and outbound customer calls

● Highly organized with the ability to monitor several requests at one time

● Seeking to obtain a position in a respected financial institution

● Experienced Customer Service and Sales Representative Technical Skills:

Microsoft office: Word, and Outlook

Excellent Customer Service

Analytical and Problem-solving skills

Education:

Associate's Degree in Business Administration - 2011 Everest College

Professional Experience:

Adecco - Jacksonville, FL.,February 2023 - May 2024 Customer Care Associate

Assisted customers with scheduling deliveries

Processed payments and assisted customers with updating payment methods in system Explained billing and applied credit to accounts

Provided product and service information

Assisted customers with logins and navigating company website Updated account information

Notated account with each customer interaction

Coach - Jacksonville, FL, October 2021- December 2021 Customer Care Associate

● Assisted customers with placing online orders

● Provided product and service information

● Processed payments

● Notated accounts with each customer interaction

Job Search, November 2020 - October 2021

Valor Intelligent Processing, Jacksonville, FL, August 2020 - November 2020 Collections Agent

● Collected past due balances on account

● Provided customers with account information

● Updated account information

● Assisted customers with navigating website

● Notated each account with each interaction

GC Services, Jacksonville, FL, November 2019 - July 2020 Customer Service Representative

● Answer incoming calls, provide information on products and services

● Update account information notate each customer interaction

● Assist customer with troubleshooting mobile applications/accounts

● Process refunds and credits on customers accounts

● Transfer customers to the appropriate department Job Search, May 2019 - November 2019

Enhanced Resource Centers, Jacksonville, FL, February 2019 - May 2019 Customer Service Representative

● Assisted customer with information on Home Mortgage Loan

● Processed customers payments

● Provided payoff quotes to customers and insurance agents

● Provided customers with escrow review information

● Transferred customers to appropriate department

Florida Blue, Jacksonville, FL, October 2018 - January 2019 Customer Service Representative

● Answered incoming calls, provided customer service

● Assisted members with Medical, Dental and Vision enrollment

● Provided information on products and services offered by company

● Assisted members with finding physicians/facilities within the network Job Search, May 2018 - October 2018

Bernard Inc., (Contract), Jacksonville, FL, March 2018 - May 2018 Customer Service Representative

● Assisted customers with pricing of products and services

● Scheduled delivery dates

● Placed orders, adjusted orders, canceled orders

● Noted each interaction with customer

● Assisted customers with billing questions

Integral (Seasonal), Jacksonville, FL, November 2017 - January 2018 Call Center Agent

● Worked in a call center environment

● Making outbound calls to collect donation for democratic parties Alorica(Contract), Jacksonville, FL, June 2017 - October 2017 Customer Service Representative

● Worked in a call center environment

● Responsible for receiving inbound calls from different set of customers

● Built rapport and helped each customers on their inquiries and concerns

● Resolve customer concerns in a timely manner

Job Search, January 2017 - June 2017

NGA Human Resource Incorporated (Contract), Jacksonville, FL, August 2016 - January 2017 Customer Service Analyst

● Assisted customers with enrollment process for Medical, Dental and Vision insurance policies

● Advised customers on purchases and provided excellent customer service

● Compiled and maintained non-monetary reports and records

● Responsible for follow up calls with clients on products

● Resolved any problems or issues with policy or products

● Maintained and handled all sales with clients

● Assisted with retirement process and prepared paperwork for insurance policies

● Interacted with management to develop or implement personnel policies and procedures Convergys (Contract), Jacksonville, FL, September 2015 - June 2016 Customer Service Representative, Call Center Agent (Worked Concurrently)

● Responsible for providing customer service including placing orders

● Assisted potential customers by answering inquiries concerning products

● Handled inbound and outbound customer calls

Duval County School Board (Contract), Jacksonville, FL, August 2012 - January 2016 Call Center Representative

● Provided information to customers on written reports

● Handled inbound and outbound customer calls

● Assisted customers with any discrepancies

● Kept records of customer interactions

● Responsible for building and updating reports

● Maintained process information in various databases

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