Customer Service Data Entry

Ingrid D. Gander

**** *.*. *** ***** Ln. 503-***-****

Portland, OR 97225 ***********@*****.***

Objective

To further develop skills and expertise in the optical business world

Skills & Qualifications

Computer Proficiency: Microsoft Word, Word Perfect, Excel, Adobe Acrobat, Microsoft Paint, Outlook Express, Photoshop, PowerPoint, and various office equipment maintenance and repair

I excel in both verbal and written communication & enjoy working with a variety of people

Highly organized, detail oriented, & accurate even under the pressure of deadlines

Comfortable managing multiple tasks & prioritizing time with a heavy work load

Capable of managing multiple phone lines and intercom systems

30 years of optical / medical experience including billing and insurance coding

Expert with inventory control, document management, & record keeping

35 years sales & customer service experience

Supervisory and management experience

Work Experience

06/23 to 10/23 Palmer Eye Care Lake Oswego, OR

One doctor location, team-oriented Optometry office management.

Provide thorough sales consultation for customer eyewear needs based on prescriptions, retinal photos. Opti-Map, Auto Refractor, eye mapping.

Purchaser of frame inventory and pricing

Setting up displays and arranging the optical department.

Answering multi line phone systems, Office Mate, Weave, data entry, record keeping, and general office and secretarial skills.

Customer service including: the fitting of eye wear, adjustments, cleaning, eye glass

repair assisting in eye glass choices, customer call backs, and patient scheduling for the office

Pulling and billing insurance for patients

03/22 to 06/23 Vista Optical Hillsboro, OR

General Manager

One doctor location, team-oriented Optometry office management.

Managed a team of sales associates, Provided schedules for team, Ran team meetings

Training new associates.

Managed sales boards, Pulled insurance for patients, Checking is eye glass orders.

Ordering Office supplies, printing quarterly paper work, weekly sales meeting

Setting up displays and arranging the optical department.

Answering multi line phone systems, Ran SDS, data entry, record keeping, and general office and secretarial skills.

Customer service including: the fitting of eye wear, adjustments, cleaning, eye glass

repair assisting in eye glass choices, customer call backs, and patient scheduling for the office

Pulling and billing insurance for patients

06/21 to 02/22 Barnes Eye care Beaverton, OR

Optical Medical receptionist

One doctor location, team-oriented Optometry office management.

Provide thorough sales consultation for customer eyewear needs based on prescriptions, retinal photos. Opti-Map, Auto Refractor.

purchaser of frame inventory and pricing

Setting up displays and arranging the optical department.

Answering multi line phone systems, Office Mate, Weave, data entry, record keeping, and general office and secretarial skills.

Customer service including: the fitting of eye wear, adjustments, cleaning, eye glass

repair assisting in eye glass choices, customer call backs, and patient scheduling for the office

Huge break due to the pandemic. Being unsure of vaccination’s and death.

08/16 to 06/20 Capitol Eye Care Salem, OR

Optician/Optical manager

One doctor location, team-oriented Optometry office management.

Provide thorough sales consultation for customer eyewear needs based on prescriptions, retinal photos. Opti-Map, Auto Refractor.

purchaser of frame inventory and pricing

Setting up displays and arranging the optical department.

Answering multi line phone systems, Office Mate, Weave, data entry, record keeping, and general office and secretarial skills.

Customer service including: the fitting of eye wear, adjustments, cleaning, eye glass

repair assisting in eye glass choices, customer call backs, and patient scheduling for the office

Pulling and billing insurance for patients

04/15 to 08/16 Eyes of Oregon Lake Oswego, OR

Optician/Optical manager

One doctor location, team-oriented Optometry office management.

Provide thorough sales consultation for customer eyewear needs based on prescriptions, retinal photos

purchaser of frame inventory

Setting up displays and arranging the optical department.

Answering multi line phone systems, data entry, record keeping, and general office and secretarial skills.

Customer service including: the fitting of eye wear, adjustments, cleaning, eye glass repair assisting in eye glass choices, customer call backs, and patient scheduling for the office

Pulling and billing insurance for patients

01/11 to 09/14 20/20 Eye Care Professionals Tigard, OR

Optician

One doctor location, team-oriented Optometry office management.

Provide thorough sales consultation for customer eyewear needs based on prescriptions, retinal photos

Pulled insurance and assist in routine vision and medical insurance billing procedures

12/09 to 12/11 Mezgar Construction Portland, OR

Foreman

Construction and demolition of investment property

Foreman of contracted employees

Procurement of supplies and managing financial budget

01/07 to 12/09 Sears Optical Portland, OR

Optician

Management duties for multiple stores, including opening and closing procedures

Customer service including: the fitting of eye wear, adjustments, cleaning, eye glass repair, assisting in eye glass choices, customer call backs, and patient scheduling for the office

Billing, training including insurance coding, corresponding to other offices in regards to current prescriptions

Answering multi line phone systems, data entry, record keeping, and general office and secretarial skills.

References

Available upon request

Contact this candidate