Ravneet Brar

ad46a3@r.postjobfree.com

604-***-****

Summary

** ***** **** ********** **** seniors in a care center in Vancouver BC. Travel Advisor with 10 years of cross-functional Sales and customer service experience throughout the Travel industry. Including Corporate, Leisure, Entertainment/Production, and VIP clients. Service-oriented with excellent communication, time management, and an ability to handle tasks with accuracy and efficiency in any environment. Such as call centers, private travel agencies, major airports, or an emergency after-hour. Skills

● Domestic and International Geography

● Great communications Skills

● Relationship Building

● Negotiating Skills

● Reservation Modifications

● Reservations Booking

● Critical Thinking

● GDS Knowledge

● Exceptional Customer Service Skills

● Time Management

● Highest level of customer service

● High-Stress tolerance

● Payment Processing

● Travel Planning

● Microsoft Office

Experience

2002-2010 Dietriade

Care Center, Vancouver BC

- Serve to seniors in care center

2014 - now, Senior Reservations Agent and Supervisor Bless Travel Ltd. Surrey, BC

- Handle customer requirement/request professionally ensuring minimum complaints

- Excellent customer service, team player with great innovation, energy and desire to drive others.

- Issue tickets and EMD’s. Also, Hotels, Car Rental, Insurance and Holiday products.

- Calculate and process Reissue or Refund through GDS system

- promptly report all sales including Ticket sales, Refunds, Reissue and EMD’s Corporate Travel

- Responsible for booking travel for Corporate, Direct customer and VIP clients.

- Worked on various accounts such as Corporates, VIP Clients, In call reservation and Direct customers.

- Answered heavy phone volumes, booked Air and hotel reservations.

- Strong knowledge of scripts and operating systems

- Make and confirm reservations for transportation and accommodations, using telephones and mail.

- Completed assigned tasks prior to shift end.

- Used good organizational skills to manage workload. Education

● Travel & Tourism Studies - CDI College

● Food Safe

Language

● English

● Punjabi

● Hindi

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