EMPLOYMENT HISTORY

MAR, **** - PRESENT

Administrative assistant, Mathis West law firm, Midtown, Georgia

• Project manager at Mathis West law firm• Administrative assistant providing support to lawyers• Scheduled appointments and managed lawyer's calendar• Conducted research and gathered information for cases• Filed and notarized paperwork for court• Assisted in meetings and provided general administrative support Design and implement an efficient filing system to ensure easy access to important documents and minimize time spent searching for information.

Coordinate and manage the firm's internal and external events, including client meetings, seminars, and conferences. Manage and update the law firm's client database to ensure accurate and up-to-date information for easy retrieval and reference

Organize and maintain the law firm's library of legal resources and publications, ensuring that all materials are up-to-date and easily accessible for lawyers and staff.

FEB, 2021 - MAR, 2023

Operator, Marta, Atlanta, Georgia

• Operated as a bus driver for Marta, responsible for transporting passengers to their destinations in a timely manner.• Supervised the daily operations of the bus routes, ensuring adherence to DOT and mobility regulations.• Successfully achieved the role of Operator and demonstrated expertise in navigating different routes and bus stops.• Contributed to maintaining a safe and efficient transportation system for the market as a bus driver. Ensure the safety and comfort of passengers during transportation SEP, 2020 - APR, 2022

Front desk supervisor, Agi international airport, Atlanta, Georgia

• Front desk supervisor at Agi international airport

• Delivered for DHL, intake truckers delivering or picking up loads

• Checked IDs and credentials to ensure correct loads with the right people

• Booked flights and shipped merchandise to different states and countries

• Filed paperwork

• General manager at Buffalo Wild Wings

• Managed a store with 3 to 7 employees

• Handled payroll, hiring events, store meetings, inventory counting, and placing orders

• Packed freezer and performed bank deposits and safe checks

• Trained 14 ramp agents

Ensure the security and safety of the airport premises and its occupants 1128 Fair St SW, Atlanta, US, 30314

ad469m@r.postjobfree.com

470-***-****

NEFETERIA

SHEATS

MANAGEMENT

31 years old, Driving license 056818884

PROFESSIONAL SUMMARY

Results-driven manager with 14+ years of experience in various industries, including food, fundraising, and management. Proven track record of consistently growing and excelling in every role, from supervisor to general manager. Skilled in team leadership, problem-solving, and dedication to achieving results. Versatile and adaptable, with experience in the medical field, hotel industry, restaurant industry, and warehouse operations. A jack of all trades who thrives on challenges and is committed to continuous improvement and success. EMPLOYMENT HISTORY

JUN, 2018 - MAR, 2021

General Manager, Buffalo Wild Wings, Atlanta, Georgia

• Managed the overall operations of the restaurant, including staff supervision, inventory management, and customer service

• Oversaw hiring, training, and scheduling of employees

• Ensured compliance with health and safety regulations

• Developed and implemented strategies to increase sales and profitability

• Maintained relationships with vendors and suppliers

• Handled customer complaints and resolved issues

• Prepared financial reports and budgets

• Collaborated with corporate headquarters on marketing initiatives

• Implemented and enforced company policies and procedures

• Conducted performance evaluations and provided feedback to employees

• Maintained a positive work environment and motivated team members

• Successfully increased sales by 15% within the first year of management

• Received recognition for achieving high customer satisfaction ratings

• Implemented cost-saving measures that resulted in a 10% reduction in expenses

• Led the restaurant to achieve a 95% health inspection score

• Promoted from Assistant Manager to General Manager within 6 months of employment FEB, 2019 - AUG, 2020

Road cleaning supervisor, Alliance property management, Atlanta, Georgia

• Cleaned targets, Walmarts, Marshals, etc.

• Swept and mopped floors

• Sanitized and cleaned bathrooms

• Managed a store of 3 to 7 people

• Handled payroll and hiring events

• Conducted store meetings

• Counted inventory and placed orders

• Packed freezer and performed bank deposits and safe checks

• Cleaning Stores like macys dtlr maxway

• Cleaning managers

Implemented efficient road cleaning schedules to ensure timely completion of tasks and meet client expectations Ensure compliance with all safety regulations and protocols to maintain a safe working environment for the road cleaning team and the general public.

Implemented quality control measures to ensure the highest level of cleanliness and customer satisfaction in road cleaning services

MAY, 2020 - JUN, 2020

General manager, Freddies, Atlanta, Georgia

Running a store of 3 to 7 PEOPLE AT A TIME. DOING

PAYROLL, HIRING EVENTS,STORE MEETINGS, COUNTING

INVENTORY, PLACE ORDERS FIR STORE NEEDS. PACKING

FREEZER AVD DOING BANKS DEPOSITS And SAFE CHECKS

Developing and implementing strategies to increase store sales and profitability Implementing effective training programs to ensure consistent and high-quality customer service Supervising and training store employees to ensure high-quality customer service and efficient store operations Managing employee schedules and ensuring adequate staffing levels Managing and monitoring budget and expenses to ensure financial stability Monitoring and implementing cost-saving measures throughout the store operations EMPLOYMENT HISTORY

JUL, 2019 - APR, 2020

Security Supervisor, S.e.r Security, Decatur, Georgia

• Security Supervisor, S.e.r Security

Do point checks every hour secure parking lot of plaza or apartments. Watch out for crimes like burglary, shoplifting, or domestic violence. The incident report for every event that transpired. Monitor and assess the effectiveness of security measures in place, suggesting improvements where necessary to ensure the safety and security of the parking lot and surrounding areas Coordinate with local law enforcement agencies to ensure quick response to any security incidents Conduct regular training sessions for security personnel on emergency response protocols and procedures to ensure preparedness in handling various situations

Supervise and train security personnel to ensure they follow protocols and provide excellent customer service to clients and visitors

Implement a system to track and monitor the performance and effectiveness of security personnel, including conducting regular evaluations and providing feedback for improvement Develop and implement security protocols to prevent unauthorized access and maintain the integrity of confidential information

APR, 2019 - MAR, 2020

Server, Old lady gang, Atlanta, Georgia

• Server, Old lady gang

Sever orders for seated section including to go orders make sure the food is presentable warm and safe to serve. Fold silver wear and wipe down all tables so that the areas are clean. Provide exceptional customer service by anticipating and fulfilling guests' needs, ensuring a positive dining experience. Provide excellent customer service by taking food and drink orders, answering customer questions, and ensuring customer satisfaction.

Effectively communicate with kitchen staff to ensure accurate and prompt order delivery Memorize the menu and daily specials to accurately answer customer questions and make recommendations. Handle cash and process payments accurately and efficiently Handle customer complaints and resolve issues in a timely and satisfactory manner. EDUCATION

MAY, 2021

High School Diploma, Brookshire academy/united education institute, Morrow, Georgia Medical assistant/ high school diploma

SKILLS

Administrative assistant Mathis West law firm

Operator Marta

Front desk supervisor Agi international airport

Medical assistant Obgyn office

General manager Buffalo Wild Wings

Road cleaning supervisor Alliance property management General manager Freddies

Security supervisor S.e.r security

SKILLS

Server Old lady gang

Jr. Project manager Savage Atlanta

Manager Willie’s Mexican restaurant

House keeping supervisor La Quinta hotel

Delivery driver Amazon

Med technician Sadie g mays

Inventory management Clorox

Secretary First corinthian Baptist Church

Personal care assistant Always care for you

Packer Expo logistics

Server/bartender Jay’s Place

High School Diploma Medical assistant

Brookshire academy/united education institute Morrow Georgia Project management

Online marketing Customer service

HOBBIES

I love writing poetry I'm an artist with words

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