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Medical Assistant Customer Service

Location:
Moreno Valley, CA
Posted:
April 22, 2024

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Resume:

Maura M. Sparks

***** ****** ***** ******

Moreno Valley, CA 92555

Cell: 951-***-****

Objective: To obtain a Medical Assistant position where my skills, education, and training will be of benefit to an organization offering rewarding opportunities.

Skills:

CPR/First Aid Filing Skills Vitals Signs Law and Ethics

Injections EKG Venipuncture MS Office

Customer Service Medical Terminology Computer Skills BMI/Vision Screen

Electronic Med Rec Excel Power Points 50 WPM

Education:

1999 Comprehensive Prenatal Health Workers, Moreno Valley, CA

CPSP Certified

1997-1998 Concorde Career College San Bernardino, CA

Medical Assistant Diploma

Experience:

10/2023- Current TTEC

SCR

Duties: Remote customer service representative. Answering phone calls to assistant consumers with health coverage information, applications, escalations, access online accounts, input personal identification to determine qualifications for Covered CA,

06/2016- 01/05/2023 Planned Parenthood Pacific Southwest Riverside, CA

Medical Assistant IV/ Peer Trainer

Duties: Greet patients, Back office assist duties include but not limited to vitals, blood draws, assist doctor with procedures such as colposcopy, LEEP, hysteroscopy, vasectomy, 1st and 2nd trimester AB, ultrasound dating both 1st and 2nd trimester. Trained peers in family planning and surgical procedures..

01/2014- 06/2016 LaSalle Medical Associates San Bernardino, CA

Pediatric Front Office Medical Assistant

Duties: Greeting patients, check them in and out, Process patient’s payments and co-payments, Enter patient’s demographics and insurance information into ECW system. Answer multiple incoming calls to schedule and reschedule appointments. Verification of insurances, both private and state funded medical programs such as IEHP, Molina, MediCal and supplemental insurances CHDP Gateway. Close Day Sheet for cash and credit card payments.

07/2011-2014 County of Riverside TAP Moreno Valley, CA

ER Admitting and Collection Clerk

Duties: Greet Patients, check them in and out. Process patient’s payments, co-payments and bill if necessary, Enter patient’s personal and insurance information into the computer system, Answer multiple incoming calls. Quick and full registration of ER patients, labor and delivery, same day surgery, as well as direct admissions, verification of insurances both private and state funded medical programs such as medical, Medicare part A&B, supplemental insurances. Collection of ER co-pays and deductibles.

08/2009-12/2010 Concorde Career College San Bernardino,CA

Duties : Develop and maintain effective business relationships with externship sites to ensure our students get the proper training and education needed to graduate. I hosted career workshops for the students to acquire skills needed in the medical field. I process all the necessary paperwork that pertains to their extern experience such as medical records, agreements, releases, and timesheets. As well as offering job search help once they have completed the program, such as building a cover letter and resume, properly applying for jobs online and mock interviews if needed.

09/2005-3/2007 Access Medical Group Marina Del Rey, CA

Medical Assistant

Duties: Greet patients, check them in and out. Enter patient’s personal and insurance information into the computer system, process patient’s payments, co-payments and bill them if necessary, obtain authorizations for HMO and state funded programs, answer multiple incoming calls to schedule and reschedule appointments, as well as verify patient’s insurance both PPO, HMO, Medicare Part A&B, etc. Injections, blood draws and assist doctors with procedures.

08/2004-08/2005 Cedar Sinai Medical Care Foundation Beverly Hills, CA

Duties: Greet patient’s, check patient’s in and out, enter patient information into computer system, Answer all incoming calls and schedule or reschedule appointments. Process patient’s co-payments, verify insurances, process billing and payment from both patients and insurance.

05/2003-08/2004 All’s Well

Medical Assistant

Duties: Assist many physicians including specialist with front and back office procedure such as but not limited to registrations of patient’s, verify insurances, vitals, venipunctures, assist with procedures, performing injections and EKG’s.

02/1998-08/2002 Friendly OB/GYN Medical Group

Medical Assistant

Duties: Front and back office medical assistant, check in and out patient’s, collect payments and co-payments, verify insurance both private and state funded, referrals and authorizations, schedule appointments, heavy and multiple phone lines, vitals, injections, blood draws, process in house labs, assist physician with procedures and CPSP.

(References available upon request)



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