Call Center Customer Experience

Steven Udall

* ***** **

Wardner Id, *****

208-***-**** *********@*****.***

QUALIFICATION SUMMARRY

Materials Manager with 20 years automotive and 10 years fast paced Call Center experience.

Call Center focus on customer experience and fast solutions.

Materials focus on JIT inventory KanBan setups with visible Cost reductions.

Logistics Cross border issues and negotiations with local carriers

Certified QS auditor for new plant set up.

WORK EXPERIENCE

QUALFON

WEST IRONWOOD RD

COUER D 'ALENE, ID

CLIENT: CENTURYLINK Apr 2017 – Mar 2024

AGENT Tasked with Solving customer issues.

Priorities:

Customer experience was Outstanding. Customer is always Right and deserves Respect and Resolution

•Led Retention in customer survey returns with 9's and 10's

Customers' needs varied from New service, Moves, Service upgrades

Field Tech needs for setup and resolution of Field bonuses for upgrades and new sales

TELETECH

ENGLEWOOPD COLORADO

CLIENT: BESTBUY Oct 2012 – Mar 2017

Priorities:

Customer experience was Outstanding. Customer is always Right and deserves Respect and Resolution

•Led Retention in customer survey returns with 9's and 10's

Customer needs varied Worked on BestBuy Rewards Program Solving customer issues, Giving out reward point to settle disputes.

Moved over to Geek squad resolving customer warranty issues scheduling Geek Squad appointments.

Monitoring and solving BestBuy phone warranties.

JOHNSON CONTROLS, LEAR SEATING, HUTCHINSON SEALING SYSTEMS

Materials Manager June 1990 – Dec 2009

Specialized in JIT inventory management KanBan setups with visible Cost reductions.

Logistics Cross border issues and negotiations with local carriers

Certified QS auditor for new plant set up

Retired Early

Contact this candidate